Client Success & Sales Coordinator (Remote)

About Us

We are a Singapore-based creative company operating multiple brands including an award winning newborn and family photography studio and a Sip n Paint Art Jamming studio.

We are looking for a proactive and organized remote team member to support our customer enquiries, scheduling, sales follow-ups, and operational coordination.

This role is ideal for someone who enjoys communicating with people, staying organized, and helping businesses grow through strong customer support and lead management.

Job Scope:
- Customer Enquiries & Sales Support
- Respond to customer enquiries via WhatsApp, email, social media, and via web calls
- Follow up with warm leads and pending enquiries
- Assist customers with package recommendations
- Prepare quotations and invoices
- Support upselling opportunities (prints, albums, upgrades, events)
- Scheduling & Coordination
- Schedule photography sessions and art jamming events
- Coordinate customer appointments and reminders
- Liaise with customers regarding event logistics and itineraries
- Coordinate vendors, event details and simple operational arrangements
- Administrative Support
- Update sales dashboards and CRM systems
- Organize customer records and files
- Assist with SOP documentation and workflow organization
- Track customer payments and follow-up statuses

Requirements:
- Strong written and spoken English
- Organized and detail-oriented
- Good customer service attitude
- Comfortable using Google Sheets, WhatsApp, Canva, and basic admin tools
- Able to multitask and manage deadlines
- Prior VA, customer service, or sales coordination experience preferred
Bonus If You Have
- Experience in photography, events, hospitality, or creative industries
- Experience with CRM systems or sales tracking

Working Arrangement:
- Remote / Work From Home
- Full-Time (40hrs a week including 1 day weekend)
- Salary based on experience

Important Traits We Value:
- Proactive communication
- Responsibility & ownership
- Positive attitude
- Willingness to learn and improve
- Ability to solve problems independently

If you enjoy working in a fun, creative, and fast-paced environment, we’d love to hear from you.