Client Success Manager (Technical / Automation Focused)

GameForce is a vertically integrated SaaS platform for door-to-door and inside sales teams — carrier-grade telephony, CRM, power dialer, gamification, AI voice agents, and white-label multi-tenancy all in one. We're growing fast and looking for a Client Success Manager who can do more than just answer tickets. You need to actually understand the product, build automations, and own client outcomes end-to-end.
This is NOT a basic customer support role. You'll be the front line for white-label partners and direct clients, troubleshooting telephony issues, building automation workflows, onboarding new accounts, and turning power users into raving fans.
WHAT YOU'LL DO:

Onboard new clients onto the GameForce platform (CRM setup, dialer config, user provisioning, DID assignment)
Run live demos and training sessions over Zoom (you must be comfortable on camera and speak clear English)
Troubleshoot client issues across telephony (SIP, DIDs, call quality), CRM workflows, dialer behavior, and integrations
Build out automations, triggers, workflows, and templates inside the platform for clients
Submit A2P 10DLC brand and campaign registrations on behalf of clients
Document everything — recurring issues, fixes, SOPs, training materials
Drive expansion: identify clients ready to upgrade tiers, add seats, or activate new modules
Be the bridge between clients and our engineering team — translate technical issues clearly

REQUIRED:

3+ years experience in a SaaS Client Success, Customer Success, or Technical Support role
Strong English (written + spoken) — you'll be on calls with US clients daily
Genuine technical aptitude — comfortable inside complex software, reading logs, understanding APIs at a high level
Experience with CRMs, dialers, or sales automation platforms
Self-directed — you can take a problem and run with it without hand-holding
Reliable internet, quiet workspace, working webcam

BONUS (any of these moves you to the top of the pile):

GoHighLevel (GHL) experience — building funnels, workflows, automations, sub-accounts
A2P 10DLC registration experience (brand vetting, campaign submissions, troubleshooting rejections)
VoIP/SIP/telephony background (you understand what a DID is, what STIR/SHAKEN does, why calls get marked spam)
Zapier / ---------- / n8n automation experience
Experience with white-label or multi-tenant SaaS platforms
D2D or inside sales industry knowledge (solar, pest control, roofing, home services)
Power dialer / predictive dialer familiarity

WHAT WE OFFER:

Long-term, stable position with a fast-growing US company
Direct access to the founder — no bureaucracy
Performance bonuses tied to client retention and expansion
Paid PH holidays + 13th month
Growth path into a Head of Client Success role as we scale

HOW TO APPLY:
To prove you actually read this, start your application with the phrase "GameForce Ready" at the very top of your message.
Then include:

A 60-second Loom video introducing yourself in English
Your résumé/CV
A short paragraph: describe the most complex software platform you've ever supported clients on, and one specific automation or workflow you built that you're proud of
Your expected monthly salary in USD