Client Success Bookkeeper – Remote | QuickBooks Online

Are you someone who genuinely loves working with clients, keeping things organized, and making people feel like their business is in great hands? Do you happen to also be really good at bookkeeping? This might be the role for you.
We're a growing virtual bookkeeping firm looking for Bookkeepers to join our remote team. This isn't your typical heads-down bookkeeping role — our clients hear from us, trust us, and rely on us to keep their financials accurate and their questions answered. You'll be the person they count on.

What You'll Be Doing

Managing the day-to-day bookkeeping for a portfolio of clients using QuickBooks Online — data entry, reconciliations, and financial reporting
Being a go-to point of contact for your clients: answering questions, explaining their financials in plain language, and proactively flagging anything they should know
Keeping client records accurate, organized, and deadline-ready
Troubleshooting issues independently and researching solutions before escalating — you figure things out
Collaborating with a supportive remote team that takes its work seriously

What We're Looking For

At least 2 years managing multiple clients in QuickBooks Online — this is required
A genuinely client-first mindset: you communicate clearly, follow through, and make clients feel taken care of
Strong written and spoken English — you'll be communicating with clients regularly
Self-starter energy: you manage your own time, prioritize based on deadlines, and don't need hand-holding
High attention to detail and a commitment to accuracy
Experience with Canadian or US sales tax and/or payroll is a bonus

About the Role

100% remote, full-time (40 hours/week)
Start time: 9:00 AM Pacific Time — please note this before applying
Compensation based on experience

About Us
We're a virtual bookkeeping firm that prides itself on doing great work and treating clients like people, not ticket numbers. Our team is skilled, collaborative, and growing — and we want people who want to grow with us.

To Apply
Please include a short note on why this role appeals to you, along with your answers to the following:

Do you have at least 4 years of experience managing multiple clients in QuickBooks Online? (Yes / No)
Do you have experience with Canadian or US sales tax filing? (Yes / No)
Do you have experience with Canadian or US payroll? (Yes / No)
Are you comfortable researching and troubleshooting issues independently? (Yes / No)
Are you comfortable communicating with clients in English — written and verbal? (Yes / No)