Client Success Assistant - Location Independent Coaching Business

Client Success Assistant - Location Independent Coaching Business

We are Map The Unknown, a global coaching brand helping 9-5 professionals transition into location-independent lifestyle. We’re on a mission to help our clients build location-independent businesses that give them the freedom to work from anywhere doing work that fulfills them and live life on their own terms.

It's our mission to reach more professionals seeking a life of freedom and fulfillment and fulfill our vision of a world full of people living the life they want. That's why we want to hire a Client Success Assistant to help us with the delivery to help our clients succeed.

We are looking for a proactive, detail-oriented Client Success Assistant who takes ownership, communicates clearly, and genuinely cares about client experience.

What you'll do: Manage client communication and follow-ups via email and DMs, collect intake questionnaires and post-session surveys, maintain and update the client success scorecard weekly, support SOPs creation and maintenance, handle warm outreach including likes and comments on Instagram, assist with follow-ups that our automation tool cannot handle, and keep the client journey organized and running smoothly from onboarding to renewal.

What we need: Strong written English communication skills, experience in a client-facing or virtual assistant role, ability to work independently and manage tasks without constant supervision, high attention to detail and follow-through, reliable internet connection, and someone who takes initiative rather than waiting to be told what to do.

Hours: 10-15 hours per week.

IMPORTANT:

To apply, please send your CV and complete both steps below:

1. Answer the following:
• What type of projects/clients have you worked with in the past?
• Do you have experience editing video in CapCut?
• Do you have experience editing content in Canva?
• What are your top 3 tools for managing your tasks?
• Describe a time you handled a difficult client situation or communication challenge
• What does your current availability look like (weekly hours + flexibility)?
• What’s your expected hourly rate?
• Why does this role and our brand resonate with you personally?

2. Send a short video of yourself (2–3 minutes)
In the video, we’d love for you to share the following:
• A quick intro: Who you are and a bit of your story
• Describe a time you handled a difficult client situation or communication challenge
• A time you made a mistake or failed and what you learned from it
• Why you chose to become a virtual assistant and what drives you.
• Your goals for the next 5–10 years
Be yourself and feel free to use your creativity.

** Applications that do not include both the written answers and the short video will NOT be reviewed.**