Client Services (Remote, Work from home)

Please apply here on OLJ and do not send an email.
Only mature candidates aged 30 and over with at least ten years of relevant full-time work experience should apply.

Virtual Assistant - Personal Assistant
Location: Remote, Philippines
Company: Clarke & Wright

Do you thrive in a fast-paced environment and enjoy busy client services work?

We are Clarke & Wright, a leading legal consultancy specialising in wills and estate planning for older consumers. Together with our associated firm, Mercian Accountants, we have a dynamic and supportive team of 16 in the Philippines, and growing. We pride ourselves on delivering exceptional client service. We seek a proactive and skilled VA to join our client services team. In this role, you will be vital in managing client cases, communications, and administrative tasks, ensuring day-to-day operations run smoothly.

Why Work with Us?

Dynamic & Purpose-Driven: Join a firm dedicated to helping clients secure their legacies through expert estate planning.
Remote Work Flexibility: Enjoy the freedom of working from the comfort of your home office in the Philippines.

Competitive Compensation & Benefits:
Competitive salary
28 days paid leave (including 8 UK public holidays)
Career development opportunities
Supportive Culture: Be a part of a collaborative and caring team, where your contributions are valued and your growth is encouraged.

About You

Qualifications & Experience
Experience: Minimum of 10 years in Client Services or a similar administrative role.
Education: Bachelor’s degree in Business Administration, Management, or a relevant field (preferred but not mandatory).

Skills
Exceptional organisational, time management, and multitasking abilities.
Strong communication and interpersonal skills, capable of building rapport with clients and colleagues.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Excellent spoken voice and email communication skills in British English.

Attributes
Exceptional spoken English with a clear, neutral accent.
Comfortable answering and making client phone calls.
Detail-oriented with a proactive approach and the ability to anticipate needs.
Self-motivated and able to work both independently and as part of a team.

Responsibilities
Client Communication: Handle client enquiries and correspondence, ensuring timely and professional responses.
Document Preparation: Assist in preparing legal documents and reports to a high standard.

Email Management: Oversee the inbox, prioritising emails, composing responses, and ensuring follow-ups.
Filing System: Organise and maintain digital files.
Travel Coordination: Arrange travel logistics, including booking hotels and meeting venues.
Ad-Hoc Tasks: Perform other administrative tasks as required.

Work Schedule
Hours: Monday to Friday, 9:00 AM to 5:30 PM (London, UK time), with a one-hour unpaid lunch break.

How to Apply
Stand out from the crowd! In your application, please include:
Qualifications & Experience: Highlight your skills and achievements in similar roles.
Interest: Share why this opportunity excites you and why you'd thrive in our client-focused environment.
Availability: Indicate your potential start date.
Salary Expectations: Provide your salary requirements.
Video Introduction: Share a link to a short video introducing yourself, along with your cover letter and CV.
Check that all your links work!
We look forward to getting to know you and exploring how you can contribute to our growing team!