Client Relationship & Operations Manager

Client Relationship & Operations Manager

Full-Time Remote Position (Philippines)

Established U.S.-based home service company seeking a highly organized, proactive, and professional Client Relationship & Operations Manager to become a long-term part of a fast-growing operation.

This is NOT an entry-level virtual assistant role.

We are looking for someone capable of handling real operational responsibility, customer communication, scheduling coordination, follow-ups, organization, and administrative oversight in a fast-paced environment.

If you require constant supervision, struggle with communication, or are uncomfortable taking initiative and ownership, this role will not be a good fit.

We are looking for someone dependable, detail-oriented, highly responsive, and capable of helping maintain structure and organization across multiple moving parts of the business.

## Work Schedule

* Monday through Friday
* 8:00 AM to 5:00 PM U.S. Eastern Time
* 1-hour lunch break
* 40 hours per week

Applicants MUST be fully available during U.S. Eastern business hours.

This is a real-time operational role, not passive task work.

You are expected to remain online, responsive, and immediately available during working hours for:

* phone calls
* customer communication
* scheduling updates
* internal team coordination
* operational support
* video calls when needed

## Important Communication Requirements

Applicants must be comfortable being on camera and participating in live video calls during work hours.

There will be situations where management or field staff may initiate video calls to:

* discuss live field situations
* review projects in real time
* coordinate customer concerns
* assist crews with active jobsite decisions
* communicate face-to-face regarding operational matters

Professional appearance, communication, and comfort on camera are required for this position.

## Compensation Structure

We are looking for long-term tea ---------- mbers, not temporary freelancers.

Compensation is performance-based with structured growth opportunities.

### Initial Evaluation Period

* Starting pay: $7–8/hour depending on experience, communication skills, and interview performance

### Performance Reviews

* 30-Day Review
* 60-Day Review
* 90-Day Review
* 120-Day Permanent Placement Review

Successful candidates who consistently demonstrate reliability, professionalism, organization, communication, and operational effectiveness will transition into a long-term permanent role earning up to $10/hour full-time, plus performance-based incentives and bonuses.

## Core Responsibilities

### Client Relationship Management

* Answer inbound phone calls professionally
* Respond to customer texts and emails quickly
* Maintain strong customer communication and follow-up
* Assist with scheduling coordination and appointment confirmations
* Handle customer concerns professionally and calmly
* Help maintain a high-end customer experience

### Operations Coordination

* Coordinate calendars, schedules, and field operations
* Organize and track ongoing tasks and follow-ups
* Maintain accurate CRM notes and customer records
* Ensure operational details do not fall through the cracks
* Help improve workflows and organization throughout the company
* Coordinate internally with staff and field crews throughout the day

### Administrative & Executive Support

* Assist management with organization and operational oversight
* Track pending items, priorities, and project updates
* Maintain structure, accountability, and communication across departments
* Help management stay organized in a fast-paced environment

### Social Media & Marketing Coordination

* Organize project photos and videos
* Assist with social media scheduling and posting
* Coordinate customer review requests
* Respond to messages and engagement when needed
* Help maintain brand consistency and online presence

## Required Qualifications

* Excellent spoken and written English
* Strong organizational skills
* High attention to detail
* Fast response time and communication
* Ability to multitask under pressure
* Strong customer service skills
* Comfortable on live video calls
* Professional appearance and communication
* Ability to think critically and solve problems independently
* Reliable internet connection and quiet work environment
* Ability to take ownership without constant supervision

## Preferred Experience

* Operations coordination
* Scheduling and dispatching
* CRM management
* Customer service
* Social media management
* Executive support
* Workflow and systems management
* Home service or construction industry experience is a major plus

## Important

We are building a serious operation and looking for serious professionals only.

This position is best suited for someone who enjoys:

* organization
* communication
* problem-solving
* operational structure
* improving systems
* helping businesses grow

This is NOT a passive assistant role.

We are looking for someone who can become a trusted operational asset and long-term part of the team.

## Application Instructions

To be considered, please submit ALL of the following:

1. Resume
2. 1–2 minute voice recording introducing yourself
3. Short video introduction
4. Internet speed test screenshot
5. Description of systems or workflows you have helped improve
6. Your experience with CRM systems, scheduling, and customer communication

In your application subject line, include the phrase:
“Structure Creates Growth”

Applications missing requested items will not be considered.