Client Coach (Giving Feedback) – $1,500 Base + Performance Bonuses

JOB OVERVIEW

Full-Time | Long-Term Role

$1,500/month base + performance bonuses. Most CSMs earn around $1,750 within 2–3 months. Top performers earn $2,000–$3,000 within 6–12 months. Income growth is performance-based and tied directly to retention, renewals, and client results.

Paid every two weeks via Wise. Always on time.

This is a long-term leadership role. You are not here to answer questions. You are here to ensure clients stay, progress, and succeed. You own retention, stability, and client ---------- ntum.

Client retention outcomes are directly linked to your performance reviews and income growth.

ABOUT US

Young Publisher – ----------

We are an international digital marketing company serving 4,000+ clients since 2019.

We sell an “80% done-for-you” content and monetization system helping creators go viral and generate income using short-form content and AI tools.

Most clients are 45+ beginners. They are motivated but often overwhelmed. They need clarity, structure, accountability, and calm leadership.

SCHEDULE

- Full-time, 8 hours per day, Monday to Friday.
- You will work a fixed 8-hour block within our coverage window (8 AM ET – 2 AM ET). You are not expected to be available outside your confirmed hours. Schedule is agreed during hiring and must be sustainable long term.
- Must attend tea ---------- etings (usually 3pm CET).

RESPONSIBILITIES

- Manage 40–50 clients after ramp-up (with systems and internal support in place).
- Run structured kickoff calls.
- Set clear expectations from day one.
- Own the client relationship end-to-end.
- Prevent churn and refund requests.
- Identify frustration early and de-escalate calmly.
- Handle difficult conversations professionally.
- Hold clients accountable to next steps.
- Follow up when clients go quiet.
- Ensure clients always know what to do next and why it matters.
- Respond within 24 hours (weekdays).
- Track progress clearly in CRM.
- Lead renewal conversations.
- Identify upsell opportunities when appropriate.
- Collect testimonials and referrals.
- Clients should never feel lost. You are responsible for clarity and ---------- ntum.

Preventable churn caused by communication gaps, missed follow-ups, or expectation mismanagement reflects on CSM performance. You are not responsible for factors outside your control.

HOW YOU WIN

- Clients stay in the program.
- Renewals remain strong.
- Refunds are rare.
- Clients feel clear and stable.
- Difficult situations are handled calmly.

REQUIREMENTS

- Near-native spoken English with very clear pronunciation for U.S.-based clients.
- Confident on Zoom.
- Strong emotional intelligence.
- Calm under pressure.
- High ownership and follow-through.
- Comfortable with uncomfortable conversations.
- Proactive and organized.
- Reliable internet and professional home setup.
- Strong say-do ratio and respect for deadlines.

NICE TO HAVE

- Client Success or Account Management experience.
- High-ticket program experience.
- Knowledge of social media monetization.
- Familiarity with AI tools (ChatGPT, CapCut, etc.).

HOW TO APPLY

Apply here: ---------- /to/Su5De9Qc

IMPORTANT: Put “CSM” + Your Full Name in the Name field.

P.S. Once hired, you will be contracted under Social Influence Consulting LLC.