Case Administrator

The AUpgrade to see actual info Guys, a premier personal injury law firm based in Los Angeles, California, is seeking a full-time, remote Case Administrator to join our team.
We are looking for someone who is highly organized, proactive, and detail-oriented. This role requires strong communication skills, excellent English, and the ability to manage multiple tasks efficiently to keep cases moving forward without delays.

Compensation
$5.00 USD/hour + bonus opportunities
Full-time (40 hours/week)

Skills & Requirements
MAC COMPUTER REQUIRED
Dual Monitor Required within 30 days of employment
2+ years of Virtual Assistant (VA) or BPO experience
2+ years of phone support experience with strong verbal communication
Excellent English communication skills (written & verbal)
Highly organized with strong time management skills
Detail-oriented and able to manage multiple tasks at once
Tech-savvy and adaptable to new systems
Proactive and able to work with minimal supervision
Strong problem-solving skills
Ability to work 7:30 AM - 4:30 PM Pacific Standard Time

Responsibilities
Communicate with insurance adjusters to obtain property damage reports and declarations pages
Request police reports (TCR, traffic collision reports) from police departments
Work closely with case managers to ensure cases are complete and processed efficiently
Collect medical bills and records froUpgrade to see actual infodical providers
Draft demands based on medical reports and case details
Prepare and submit demands to the Settlement Negotiator for review and submission to insurance companies
Efficiently manage caseloads to ensure timely case progression and avoid unnecessary delays
Communicate with police officers, medical providers, and insurance adjusters professionally

Note: This role does not involve direct client communication but plays a crucial part in keeping cases on track to avoid delays for clients.

BENEFITS & PERKS:
PTO (Holidays, Birthdays Off, Sick/Vacation)
HMO Reimbursement, Government Benefit Reimbursement, Life Insurance Reimbursement
Technology Reimbursement
End of Year Bonus
Competitive Salary
Paid Training
Permanent WFH (Work from Home)
Paid breaks
Full Time Position
Salary Increase Opportunities
Monthly Bonus Opportunities

Apply now if you're ready to build a long-term career in a fast-paced, rewarding environment!