Call-Center Operator for Customer Service (English)

We are a leading provider of home services in Texas, USA.

Job Description
We are seeking a dedicated and skilled Customer Service Operator to join our team. Your primary role will be to provide exceptional customer service over the CRM system by text messages and answering the phone, helping clients with service inquiries, determining service areas, identifying customer needs, providing information on service fees, scheduling appointments, and confirming service details.

Key Responsibilities

– Answer incoming calls with a professional and friendly greeting.
– Answer website requests via text messages in CRM.
– Determine service eligibility by asking for and verifying customer's zip code.
– Identify and understand customer issues and communicate with technicians for complex matters.
– Inform customers about service call fees.
– Schedule appointments, offering time windows and confirming details.
– Collect customer information accurately for appointment scheduling.
– Manage appointment schedules and updates in our CRM system.
– Provide exceptional customer service throughout all interactions.

Requirements
– Excellent communication skills, with the ability to speak clearly and listen actively.
– Professional, friendly, and empathetic approach to customer service.
– Ability to multitask and handle complex scheduling.
– Comfortable with using CRM systems and other computer applications.
– Experience in customer service, preferably in a call center or similar environment.
– Basic understanding of household appliances is a plus.

What We Offer

– Competitive salary with potential bonuses.
– A supportive and dynamic work environment.
– Opportunities for professional growth and training.
– Being part of a respected and growing business.

If you have a passion for helping people and want to be part of a team that values professionalism and quality service, we would love to hear from you. Join us and be a part of a team that makes a difference in our community every day.