CUSTOMER SUPPORT SPECIALIST

+ SMARTSITES - CUSTOMER SUPPORT SPECIALIST
+ Remote Position - Work from Anywhere
+ Flexible Role with No Application Deadline

+ JOB OVERVIEW :
SmartSites is looking for a Customer Support Specialist to provide exceptional client support and ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.

As a key point of contact for our clients, you will handle inquiries, resolve issues, and provide guidance on SmartSites' services. If you are passionate about customer experience, troubleshooting, and building relationships, this role is for you!

+ KEY RESPONSIBILITIES :
- Customer Support & Issue Resolution

Respond to customer inquiries via email, chat, and phone support.
Provide solutions to technical, billing, and service-related issues.
Troubleshoot common digital marketing and website issues.
+ Client Relationship Management

- Maintain long-term client relationships through excellent service.
- Assist customers in understanding and maximizing their marketing services.
- Collect and relay customer feedback to the product & marketing teams.
+ Process Improvement & Reporting
Identify recurring customer issues and propose solutions to reduce complaints.
Maintain detailed records of customer interactions.
Collaborate with internal teams to improve customer experience.
+ REQUIREMENTS :
- 2+ years of customer support experience (preferably in digital marketing or tech industry).
- Strong problem-solving and conflict resolution skills.
- Excellent English communication skills (both written & verbal).
- Familiarity with CRM software (Zendesk, HubSpot, or similar) is a plus.
- Ability to work in a fast-paced, remote environment.

+ COMPENSATION & BENEFITS :
- Base Salary: $10,000 - $30,000 per year (depending on experience)
- Performance Bonuses: Up to 15% of base salary based on customer satisfaction & response time metrics
- Annual Salary Review based on performance

- Fully Remote: Work from anywhere
- Unlimited PTO: Flexible time-off policy
- Career Growth: Opportunity for promotion to Customer Success Manager
- Professional Development: Company-sponsored training & certifications

+ APPLY NOW :
- Send your resume & cover letter to: Upgrade to see actual info
- Join SmartSites and help us deliver world-class customer experiences!