CUSTOMER SUPPORT SPECIALIST

CUSTOMER SUPPORT SPECIALIST AT JAMBLE

At Jamble, we’re building an app that makes online shopping feel personal and easy. We focus on real, human interactions to ensure every user feels genuinely supported. No AI chatbots—just authentic people ready to help.

We are a US-based company that has raised over $8M, backed by Y Combinator and Tencent. We’re now looking for a Customer Support Specialist who is organized, proactive, and an EXCEPTIONAL COMMUNICATOR. All communication must be crafted by you—no generative AI. We value the warmth and sincerity only a human can provide.

WORK SCHEDULE

As shown in the provided schedule (blue blocks), you will work from 6:00 AM to 15:00 PM PHT, Tuesday through Saturday.
Holiday plan included: 1.5 days per month (3.5 weeks/18 days per year).

WHAT YOU WILL DO

Provide Genuine Support: Respond to customer inquiries via Intercom, email, chat, or phone. Ensure every user feels heard and valued.

Collaborate with Teams: Work closely with product, operations, and community teams to address user feedback and resolve issues quickly.

Uphold Our Human Touch: Craft replies that are simple, empathetic, and truly personal—no AI involvement.
Stay Proactive: Anticipate common questions, spot potential issues, and suggest ways to improve our support process.

WHAT WE ARE LOOKING FOR

Experience: At least 3 years in customer support or a related role. Past CSAT scores or metrics that demonstrate excellent customer satisfaction are a big plus.

Mastery of Intercom: You must be comfortable using Intercom as your primary support tool.

Exceptional Communication: You write and speak in a friendly, empathetic tone—users should feel comfortable and understood.

Detail-Oriented: You keep track of multiple conversations without missing a beat.

Problem Solver: You notice the small details and propose creative solutions.

Tech Comfortable: Familiarity with Slack, Notion, GSuite, or similar tools is helpful.

Passion for a Personal Touch: You genuinely enjoy helping people and making their experience memorable.

HOW TO APPLY

Subject Line: Include “Intercom” in your email subject + mention if you speak French.

Requirement: You must have an iPhone.

Highlight Your CSAT Scores: Include details about your past CSAT achievements or other metrics that show your dedication to customer satisfaction.

Writing Challenge:
Write a 5-line message to an angry customer who received a damaged item.
Clearly outline the steps you will take to quickly address the issue.
Show us you can write in a simple, empathic, and human voice—no AI content.
Please do not use ChatGPT, as we have a filter against it.