CUSTOMER SUPPORT AGENT

QUALIFICATIONS:
• Professional level English language skills: reading comprehension and writing.
• Minimum 1 year of experience in customer support.
• Experience in proofreading or editing texts is an advantage.
• Experience in Quality Assurance (QA) is an advantage.
• Must have steady and reliable internet connection.


KEY RESPONSIBILITIES:
• Handle support tickets via email and chat using the company app.
• Maintain a high level of professionalism and empathy in all interactions.
• Adhere to company guidelines and protocols for customer support.
• Collaborate with team members to resolve complex issues.


SCHEDULE:
• Agents work in 9-hour shifts (including a 1-hour break), 5 days a week.
• Shifts may include:
6AM – 3PM
3PM – 12AM
9PM – 6AM
• The shift hours are subject to change.
• Weekly schedules are created based on agent preferences and company needs, but preferred shifts are not guaranteed.

TIME OFF AND LEAVE POLICIES:
• Two rest days per week
• One paid sick day per month
• No paid personal days
• Vacation days are not paid

ASSESSMENT:
Candidates will need to pass an assessment to qualify for the position.

SEND YOUR RESUME TO:

ailyn.network@gmail.com