CLIENT SUCCCESS MANAGER

To apply and to submit application visit Upgrade to see actual info/

Company Overview:

We are a dynamic Managed Service Provider (MSP) offering IT solutions, digital marketing, and customer service to help businesses thrive. Our goal is to deliver exceptional technology support, strategic marketing, and top-tier customer service that drives long-term success for our clients.

Job Summary:

As a Client Success Manager (CSM), you will play a critical role in building and maintaining client relationships, ensuring seamless service delivery, and driving client satisfaction. You will serve as the primary point of contact for clients, acting as a bridge between them and our internal teams to ensure successful project execution and ongoing support. Your role will involve relationship management, coordination, project oversight, and proactive issue resolution to maximize client success.

Key Responsibilities:

Client Relationship Management:

Serve as the primary point of contact for clients.
Understand and proactively address client needs, ensuring their goals align with our solutions.
Build and maintain strong, long-term client relationships through consistent engagement and value-driven interactions.

Coordination & Communication:

Act as a liaison between clients and internal teams, ensuring clear and effective communication.
Provide clients with regular updates on project progress, service performance, and key initiatives.
Coordinate project tasks, deadlines, and deliverables with IT, digital marketing, and customer service teams.

Project Management:

Oversee project timelines, deliverables, and budgets to ensure smooth execution.
Proactively identify and mitigate potential issues before they impact project success.
Work closely with technical teams and marketing specialists to ensure client expectations are met.

Customer Service & Support:

Provide a high level of support, addressing client concerns promptly and efficiently.
Work with customer service teams to resolve client issues and maintain high satisfaction levels.
Monitor client feedback and service performance, making recommendations for improvement.

Performance Tracking & Growth:

Track key client success metrics and generate reports to provide insights into service performance.
Identify opportunities for upselling and cross-selling additional IT, digital marketing, or customer service solutions.
Ensure client renewals and long-term engagement by demonstrating value.

Qualifications & Skills:

Proven experience as a Client Success Manager, Account Manager, or Customer Success Specialist in IT, MSP, digital marketing, or customer service.
Strong project management skills, with the ability to oversee multiple accounts and deadlines.
Excellent communication and relationship-building skills.
Ability to coordinate across multiple teams, ensuring seamless execution of client projects.
Familiarity with CRM tools, project management software, and customer support systems.
Analytical mindset with the ability to interpret data and provide actionable recommendations