CEO Assistant for Chain Spa in US

**Location:** Remote www.cloud9.spa
**Employment Type:** Full-Time

Please do not apply for the following situation
- You are an agency
- You are working multiple jobs
- You are jumping from job to job and cannot hold a job for less than 2 years
- You do not have US employer references
- You have less than 3 years of full time EA experience

About Us:
We are a rapidly growing chain of family-friendly spas committed to exceptional client experience, employee development, and operational excellence. As we continue to expand, we are seeking a highly experienced and proactive HR Specialist & Executive Assistant to the CEO to support high-level strategic initiatives and drive team success across our multi-location business.

---

### Key Responsibilities

**HR & Team Development**

* Assist the CEO in developing and implementing a manager training program tailored for the spa industry.
* Conduct bi-monthly one-on-one meetings with front desk staff and managers to promote professional growth and address operational concerns.
* Review and enhance career development tracks for receptionists and managers.
* Lead quarterly performance reviews for all front desk staff and managers.
* Collaborate in project performance reviews, including tracking milestones and outcomes.

**Strategic Communications & Project Management**

* Communicate major project announcements, updates, and evaluations on behalf of the CEO.
* Support project execution and help ensure follow-through and accountability across departments.
* Manage and enhance online reputation by reviewing customer feedback, drafting responses, and proposing service resolutions.

**Executive Support**

* Manage the CEO’s calendar, travel, and strategic planning needs.
* Conduct business research to support decision-making and strategic initiatives.
* Assist in evaluating completed projects, including effectiveness, team performance, and client impact.
* Provide assistance on special projects and operational improvements across the organization.

---

### Qualifications

* 5–10 years of HR experience in an American business environment, preferably in multi-location operations.
* Proven experience in developing managers, leading teams, and implementing performance management systems.
* Exceptional written and verbal communication skills; must be articulate, persuasive, and detail-oriented.
* Strong project management and organizational abilities.
* Demonstrated success in managing by objectives and driving results.
* High level of discretion, emotional intelligence, and ability to handle confidential information.
* Background in wellness, hospitality, or service-based industries is a plus.

---

What We Offer

* Opportunity to work closely with executive leadership
* Collaborative and mission-driven team environment
* Growth potential in a fast-scaling company

---

How to Apply:
Please submit your resume, a brief cover letter, a self intro video, and some project summaries demonstrating your ability to communicate effectively and manage complex initiatives.