Atera RMM Specialist / MSP Monitoring Engineer (Proactive IT Operations)

tera RMM Specialist / MSP Monitoring Engineer (Proactive IT Operations)

Job Overview

We are a growing Managed IT Services company based in the U.S., and we are looking for a highly skilled Atera RMM Specialist to manage and optimize our monitoring environment.

This is a part-time role (20–30 hours/week) with potential to grow into a long-term position.

This is not a basic helpdesk role. We are specifically looking for someone who has deep hands-on experience with Atera and understands how to use it to proactively manage client environments.

What This Role Is About

You will be responsible for managing, monitoring, and improving our Atera RMM platform across multiple clients.

This includes configuring alerts, managing patching policies, improving automation, and ensuring best practices are followed across all endpoints.

You should be comfortable identifying inefficiencies, reducing alert noise, and proactively improving how the system operates.

Key Responsibilities

Atera RMM Management (Primary Responsibility)

Configure and optimize Atera monitoring policies
Manage and improve alert thresholds and system health monitoring
Monitor and maintain patch management policies across endpoints
Identify and reduce false positives and alert noise
Create, modify, or run scripts for automation and deployments
Ensure all endpoints are properly monitored and compliant
Assist with onboarding new client environments into Atera

Proactive Monitoring

Perform daily and weekly system checks
Identify issues before users report them
Maintain visibility across all managed devices

Ticket and Support (Secondary Responsibility)

Assist with ticket management as needed
Document actions and maintain clear notes
Support basic troubleshooting when required

Documentation and Process

Maintain internal documentation and notes
Help improve SOPs and monitoring workflows
Provide recommendations to improve system performance and efficiency

Requirements (Important)

Must-Have:

Strong hands-on experience with Atera (not just basic usage)
Previous experience working in an MSP environment
Experience managing multiple client environments
Strong understanding of:
Windows systems
Microsoft 365
Basic networking
Experience with RMM tools, monitoring systems, and automation
Excellent written English
Strong attention to detail

Nice to Have:

Experience with scripting or automation
Experience with Active Directory and Azure / Entra ID
Experience with VoIP or networking systems

What We’re Looking For

We want someone who:

Has deep Atera experience and understands how to optimize it
Is proactive and thinks in terms of systems and processes
Can identify problems before they become issues
Takes ownership of their work
Is reliable and detail-oriented

Schedule

Part-time: 20–30 hours per week
Must overlap with U.S. Eastern Time

Compensation

Based on experience
Higher compensation available for candidates with strong Atera expertise
Opportunity for long-term growth

How to Apply

To apply, please include:

Your experience specifically with Atera (detailed)
Your experience working in an MSP environment
A real example of how you used Atera (or another RMM) to improve monitoring, patching, or automation
The word “PROACTIVE” at the top of your application

Important: We are specifically looking for candidates with deep Atera experience. General IT support experience without strong Atera knowledge will not be considered.