Assistant Property Manager (Systems & Operations Specialist)

Role Overview

We are a growing residential development and property management firm based in Canada, specializing in high quality rental developments.

We are currently looking for a proactive, tech savvy Assistant Property Manager to join our team. This is a unique "ground floor" opportunity. We are looking for a partner to help work with our team to build our property management systems from the ground up. If you have deep experience in industry standard software and enjoy creating efficient workflows, this role is for you.


Key Responsibilities

• System Implementation & Setup: Assist in selecting, setting up, and migrating data to a property management platform (e.g., AppFolio, Buildium, Yardi Breeze, or Building Stack). You will help define how we track leases, maintenance, and accounting.

• Lease Administration: Manage the end-to-end leasing process, including assisting in drafting lease agreements (ensuring compliance with Canadian residential standards), processing applications, and managing renewals.

• Maintenance Coordination: Act as the primary point of contact for maintenance requests. Create work orders, coordinate with local contractors, and track repairs until completion.

• Financial Management: Monitor rent collection, manage delinquent accounts, and accurately enter vendor invoices. Help prepare monthly financial reports for the portfolio.

• Tenant & Owner Communication: Handle inquiries with professionalism and empathy. Maintain high tenant satisfaction through clear and timely communication via email and portal messaging.

• Process Documentation: Help create Standard Operating Procedures (SOPs) for the company to ensure our operations are scalable as we grow.


Required Skills & Qualifications

• Software Expertise: Strong familiarity with property management software is highly preferred (e.g., AppFolio, Buildium, Yardi, Rent Manager). Ideally, you have been through a system "roll-out" or setup before.

• Real Estate Knowledge: Prior experience as a Virtual Assistant for a Canadian or US-based property management or real estate firm.

• English Proficiency: Exceptional written and verbal English skills. You must be comfortable communicating with tenants and vendors professionally.


Work Schedule & Compensation

• Hours: Full-time or Part-time
• Shift: Must have significant overlap with Mountain Standard Time (MST) business hours.
• Salary: Competitive based on experience and software proficiency.
• Growth: This role has significant potential to grow into a Lead Operations or Portfolio Manager position as our unit count increases.


How to Apply

Please send your resume along with a brief cover letter answering the following:

1. Which property management software are you most familiar with, and what is your level of expertise (1–10)?
2. Have you ever helped a company move from spreadsheets to a formal software system? If so, tell us about the biggest challenge you faced.
3. Please include the word "Thornhill Corporation Property Management Application" in front of your subject line.