Assembly & Installation Operations Manager(English Speaking, Crisp no Accent)

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About Us (Who We Are & What We Do):
We are a fast-growing, US-based installation and assembly service firm expanding nationwide. We partner with top-tier retail brands, e-commerce platforms, and commercial clients to handle their furniture assembly, fitness equipment setup, and complex product installations.

We bridge the gap between high-tech operations and real-world execution. By using advanced CRM systems and internal AI tools to automate our back-end busywork, we free up our management team to focus on what matters most: high-level human communication, real-time logistics, and pristine service delivery. Our culture is built on Extreme Ownership—we don't micromanage, we just hire A-Players and give them the power to run the show.

The Goal of This Role:
As our Operations Manager, you are the air traffic controller of our daily business. You will take full ownership of our active technician, subcontractor, and service provider network. Your job is to manage the day-to-day operations, ensure 100% job success, handle all customer communications, and step in to solve logistical fires (like rerouting and scheduling) before they affect our brand.

What You’ll Do Every Day:

Manage the Field Network: Oversee our daily schedule of subcontractors and field technicians. You are their main point of contact, ensuring they show up on time, follow our SOPs, and complete jobs perfectly.

Continuous Network Expansion: Work hand-in-hand with our recruitment team to constantly vet, onboard, and plug new subcontractors and technicians into active regions to keep up with our high volume.

Own Customer Communication: Be the professional, empathetic voice of the company for our clients and customers. You’ll handle scheduling updates, follow-ups, and resolve any issues with a high level of care.

Real-Time Problem Solving & Rerouting: When a technician gets stuck, a truck breaks down, or a job runs over, you step in. You will quickly reroute jobs, adjust schedules in the CRM, and make sure no customer is left hanging.

Proprietary Systems Management: Live inside our custom CRM and internal platforms to track job progress, verify completion photos, sign off on technician payouts, and keep the data 100% clean.

What We Need From You:

Super Crisp, Clear English (No Accent): This is a non-negotiable requirement. You are the premium face of our brand. You will be speaking with high-value US customers, property managers, and field technicians daily. Your communication must be flawless and confident.

High-Volume Operations Experience: You thrive in fast-paced environments. You have experience managing moving parts—ideally in dispatching, logistics, field service management, or high-volume project management.

Proprietary Software & CRM Mastery: You are highly tech-savvy. You can navigate complex CRMs, communication tools (Slack, Loom, WhatsApp Business), and learn custom proprietary software quickly.

Thick Skin & Problem-Solving Brain: In field operations, things change fast. You don’t panic when a schedule breaks; you instantly find a solution, reroute the team, and keep moving.