Appointment Setter / Virtual Assistant

We're looking for a reliable, detail-oriented Appointment Setter / Virtual Assistant to support our growing team at Aglow. This role involves customer communication, scheduling, administrative support, and helping us stay organized day to day.

Important: Application Requirement
Applications will only be considered if you submit a Loom video introduction. Please do not apply if you are not sending a video.

Record a short Loom video introducing yourself and answering the questions below:

-Your name and location
-Your previous experience as a Virtual Assistant or in related roles
-Whether you're currently working, and where
-What tools are you familiar with (e.g., CRM systems, Google Workspace, Meta Ads, Canva, customer service platforms)
-Your experience with social media or lead management (Instagram, Facebook messages, responding to leads, scheduling estimates, following up, etc.)
-Why you'd be a good fit for Aglow
-Your availability
-Your internet setup and workspace (working hours, internet speed, and whether you have a quiet environment for calls)

Please send your Loom video link via message. We look forward to learning more about you.

Job Responsibilities

Customer Communication

-Answer incoming phone calls from customers
-Make outbound calls to follow up with leads and clients
-Respond to customer inquiries and messages
-Schedule appointments and confirm bookings

Administrative & Operational Support

-Manage and organize inbox communications
-Update CRM and customer records
-Handle data entry and maintain organized records
-Support day-to-day business operations

Team Collaboration

-Communicate with the team using Slack
-Manage tasks and documentation using Notion
-Record and review instructions and training through Loom

Job Requirements

We're looking for candidates who have:

-Strong verbal English proficiency (very important)
-Clear and confident phone communication skills
-Strong written English
-Excellent attention to detail
-The ability to work independently and stay organized
-A reliable internet connection
-Comfortable learning and using new technology

-Experience with the following tools is a plus:

-Meta Business (Instagram, Facebook, WhatsApp)
-Google Workspace (Docs, Sheets, Gmail, Drive)
-Notion
-Slack
-Loom
-CRM systems
-AI tools such as ChatGPT

Previous experience as a Virtual Assistant, administrative assistant, or customer support representative is preferred but not required.