Amazon Operations Manager

We're hiring an Amazon Operations Manager. The kind of person who can take the entire Amazon side of a growing brand off the founder's plate and run it like it's theirs.

You'll own the platform end-to-end across our key marketplaces (US, CA, MX, UK, AU, JP). Every listing, every metric, every routine, every deal. You'll cross-check our supply chain. You'll spend roughly one day a week building AI agents and automations that make the function leaner over time. And you'll have full access to Claude and whatever comes next.

This isn't a coordinator role. It's an operator role. If you've already run Amazon ops for a brand at real scale and you want more autonomy, smarter tools, and a founder who'll get out of your way once you've earned it, read on.


YOU SHOULD APPLY IF

You've personally run an Amazon ops function before for a brand doing meaningful volume — owning the operation, not just executing tasks within someone else's
You've run Amazon ops across multiple international marketplaces (not just the US). You understand the quirks of each: VAT, regional compliance, marketplace-specific listing rules, marketplace-specific image uploads, global review sharing etc.
You're AI-fluent. You actively use Claude or similar in your daily work, you're comfortable with agentic workflows, and you can build and refine prompts. Having built automations is a bonus, not required.
You're a natural systems thinker. When you describe past work, you talk in workflows, inputs, decisions, and edge cases
You have deep working knowledge of Seller Central — listings, GTINs, barcodes, FNSKUs, A+ content, brand stores, account health, deals and promotions setup
You're a process person. You believe in checklists, SOPs, and consistent routines
Your written and spoken English is excellent

DON'T APPLY IF

You've only been a coordinator, specialist, or VA on someone else's Amazon team
Your Amazon experience is limited to the US marketplace
You treat AI as "something to dabble with" rather than core to how you work
You can't sit comfortably with routine work. Most days, this job is steady, methodical, and detail-heavy
You need a manager looking over your shoulder to do good work

WHAT YOU'LL DO

Run the platform

Daily, weekly, and monthly operational routines across our marketplaces
Listing maintenance: sizes, secondary images, A+ content, product videos, brand stores
GTIN allocation, barcode setup (FNSKU/UPC/EAN), and resolving barcode failures
Account health monitoring. Keep every dashboard green
Shipment defect resolution. Work the Inbound Performance Dashboard, assess each case, d ---------- whether to dispute or acknowledge, follow through

Run the marketing execution layer

Set up and run all deals, Brand Tailored Promotions, coupons, tiered discounts, and bundles in Seller Central
Maintain strikethrough pricing on priority ASINs and recover it when it drops off
Audit multi-marketplace pricing consistency — make sure prices land cleanly across all marketplaces after Marketing sets them
Monitor KW rank and conversion rate on priority ASINs; flag anomalies, execute the agreed fix
Keep marketing and supply informed when a deal, badge, or campaign is driving unusual sales activity

Cross-check the supply chain

Act as a sounding board and second pair of eyes on our Supply Manager's forecasting, POs, and shipping plans before they reach the founder
Build deep enough understanding of the supply chain to flag risks she might miss and offer alternatives, not just rubber-stamp

Build and improve the function

Spend roughly one day per week building, deploying, and refining AI automations that reduce manual work across the function
Stay current with Amazon platform changes and bring them into the workflow
Refine routines, SOPs, and processes as the operation evolves
Bring ideas, process improvements, expansion opportunities, smarter ways of working

BONUS SKILLS (nice, not required)

Familiarity with Claude Code/Cowork or other agentic developer tools
Experience with Sellerboard, DataDive, Datarova or similar Amazon analytics tools
Background in consumer electronics or adjacent product categories

WHERE YOU FIT

You report directly to the founder
You don't have direct reports. You'll work alongside our Supply Manager (a long-tenured tea ---------- mber) as a cross-check on her work.
You'll work closely with the founder on marketing strategy and deal planning until we hire a Marketing Manager; once they're in place, the seam is Marketing d ---------- , Ops executes
You'll touch Customer Service where account health and customer there is overlap, and know when to escalate to Amazon Seller Support directly.


BENEFITS

US$1,800-$2,200/month, paid monthly
Annual performance review with discretionary bonus tied to KPI delivery
40 hours/week, fixed schedule with 4+ hours of overlap with AEST/AEDT (more during onboarding)
Work from anywhere in the world; manage your own hours within the overlap window
3-month probation; long-term engagement thereafter
Direct line to the founder and a real seat at the table as we grow
Job security: We have been in e-commerce since 2017 and we're hiring because we're scaling, not because something broke



TO APPLY

Please complete our application form here:
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