Amazon Connect / AWS Phone System Expert

About Cottage Care Co.

Cottage Care Co. is a fast-growing construction and general contracting company seeking an experienced Amazon Connect / AWS communications expert to help design, build, and implement our company-wide phone system and call center infrastructure.

We are looking for someone who has successfully built Amazon Connect systems and can help us create a scalable communication platform that supports sales, customer service, operations, and future growth.

Project Overview
Our goal is to build a centralized communication system that:

- Handles inbound and outbound calls
- Records and monitors all calls
- Prevents missed leads and duplicate follow-ups
- Supports multiple tea ---------- mbers simultaneously
- Separates business and personal communications
- Integrates with Jobber and future CRM platforms
- Provides reporting, call tracking, and accountability
- Creates a scalable foundation for future expansion

Responsibilities
- Design and implement Amazon Connect infrastructure
- Configure phone numbers, routing, queues, and IVRs
- Set up call recording and monitoring
- Build contact flows and automations
- Integrate Amazon Connect with Jobber and other business systems
- Configure user permissions and agent management
- Create dashboards and reporting systems
- Provide documentation and training

Required Experience
- Amazon Connect (required)
- AWS Lambda
- API integrations
- VoIP and call center systems
- Contact flow design
- CRM integrations
- AWS architecture and best practices

Preferred Experience
- Jobber integrations
- Construction or home service industries
- Sales call centers
- Lead management systems
- Workflow automation

To Apply
Please send:
- Resume
- Relevant Amazon Connect projects
- Hourly rate or project estimate
- Availability
- 1–2 minute Loom video explaining: Your Amazon Connect experience, Similar systems you have built, How you would approach this project

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Industry: Construction / General Contracting / Home Services