Airbnb Virtual Concierge & Virtual Property Manager

Career Opportunity: Airbnb Virtual Concierge & Virtual Property Manager

Are you looking to join a dynamic and growing team where your contributions are valued? We have an exciting opportunity for a dedicated professional who:

- Seeks a long-term, stable career with opportunities for growth.
- Works independently while thriving in a team-oriented environment.
- Takes a proactive, self-sufficient approach to their responsibilities.

We are a fast-growing vacation rental management company, listing properties on platforms such as Airbnb and Upgrade to see actual info. Our portfolio serves both leisure and corporate guests, and we are actively expanding our market presence both locally and in new regions.

IMPORTANT – Please only apply if you meet the following criteria:
1. Experience working directly for Airbnb (not just as a host or property manager).
2. Strong proficiency in Guesty and Asana.

If you do not meet these requirements, please do not apply.

Role Responsibilities:

As an Airbnb Virtual Concierge & Virtual Property Manager, you will be responsible for:
- Guest Services: Act as the primary point of contact for guest inquiries, assist with check-in issues, and manage reservations.
- Damage & Insurance Management: Handle claims, security deposit deductions, and refunds; review CCTV footage when necessary.
- Cleaning & Laundry Coordination: Schedule cleaners, review cleaning photos, manage invoices, monitor supplies, and oversee deep cleaning and laundry pickup/delivery.
- Marketing & Performance: Respond to guest reviews, optimize listings, and prepare monthly performance and revenue reports.
- Maintenance & General Admin: Coordinate maintenance tasks, conduct business-related research, and assist with special projects.

Ideal Candidate Requirements

Experience:
- Must have worked directly for Airbnb (not just hosted or managed listings).
- Previous experience as a Virtual Assistant in the short-term rental industry is essential.

Technical Skills:
- Proficiency in Guesty and Asana is essential.
- Familiarity with AI tools (e.g., ChatGPT), PMS platforms, and general tech-based problem-solving.

Communication:
- Strong customer service skills and confidence in interacting with UK-based clients.
- Excellent written and verbal English is required.

Work Environment:
- A reliable workstation, computer, and a fully functional mobile phone.

Mindset:
- Adaptability, eagerness to learn, and the ability to grow with the company.

Position Details

Hours: 40 hours per week | Monday - Friday | 8 AM - 5 PM (London time) with a one-hour break.

Commitment: This role is for individuals seeking a long-term career with us.

To demonstrate attention to detail, include the phrase "TDT0306" in your application.

How to Apply

Apply via OnlineJobs.ph. We look forward to hearing from motivated professionals who meet our requirements and are ready to contribute to and grow with our team!