Airbnb VA

Apply here to be considered for the role: forms.gle/Jq65n7rZDovT9Qk3A

Job Role:
- Answering guest inquiries and questions (platform messaging, texting and calling)
- Managing reservations through the channel platforms
- Handling dispute resolutions on the platforms (claims, reviews, etc.)
- Solving guest problems as they arise: coordinating repairs, hot tub maintenance, etc.
- Coordinating with vendors including cleaners, maintenance, pool service, etc.
- Ordering supplies via Instacart, Amazon, etc.
- Onboarding new owners and their properties
- Listing optimization and pricing for the properties
- Learning about all the properties on the platform and updating the property mastersheet
- Ad-hoc projects in the meantime

Requirements:
- Prior experience working with Airbnb Customer Support OR a STR property management company
- Bonus: Experience working with Hostfully, Breezeway, Slack, Pricelabs, etc.
- High Proficiency in the English Language and has world-class communication skills: in reading, writing, and speaking.
- Strong problem-solving skills
- 40-60 hours/week (depending on the need)