Airbnb Serviced Rental Customer Care / Former Airbnb Telus worker preferred

You will be working 3 days a week - work in morning UAE shift

Our team is distributed all over the world with an existing team of customer care in Philippines working remotely with us for over 6 years


Responsibilities
Answer guest’s queries in a polite and articulate way
Assist guests through the guest’s journey
Communicate with third party services ( Airbnb, Upgrade to see actual info, VRBO etc) to mitigate dispute
Coordinate operations with housekeeping and maintenance staff


What we want
Prior experience at Airbnb /Airbnb Telus will be preferred

Should have high speed internet connection - at least 20 Mbps of both download and upload speeds, we will check this consistently in first 3 months

Fluent English speaking - you will have 2 interviews over zoom. Arabic speaking skills will be useful as well

Excellent organisational skills