Administrative Virtual Assistant

We are seeking a highly skilled, professional, and self-motivated Virtual Assistant to join our team. This is a performance-driven role requiring strong communication skills, attention to detail, and the ability to work independently with minimal supervision.

This is NOT a position for individuals who require constant direction or struggle with follow-through. We are looking for someone proactive, dependable, and confident in executing tasks at a high level.

This role is essential to our daily operations, including communication, outreach, placement coordination, marketing support, and administrative management.

Fluent, professional English communication (spoken and written) is REQUIRED.

Key Responsibilities
Communication & Customer Engagement
Handle inbound and outbound calls professionally and confidently
Conduct high-volume cold calling to hospitals, facilities, and referral partners
Follow up consistently with leads, referrals, and partners
Respond to emails, texts, and inquiries in a timely, professional manner
Maintain strong communication etiquette with healthcare professionals and agencies
Placement & Intake Coordination
Assist with client intake processes and placement coordination
Communicate with case managers, discharge planners, and referral sources
Track leads, approvals, referrals, and move-in activity
Ensure accurate, organized documentation of all placements and communications
Administrative & Data Management
Manage calendars, scheduling, and appointment coordination
Maintain CRM systems, spreadsheets, and digital records
Perform accurate data entry and lead tracking
Support reporting, documentation, and compliance-related tasks
Ensure all records are updated and organized daily
Marketing, Outreach & Engagement
Execute email marketing and text message campaigns
Assist in outreach and relationship-building with:
Hospitals
Nursing facilities
Behavioral health centers
Social service agencies
Support creation and distribution of outreach materials (emails, flyers, messaging)
Build and maintain strong professional relationships with referral partners
Research & Business Development
Research new referral sources and placement opportunities
Identify and develop new partnerships in target regions
Support growth initiatives to position the company as a leading housing resource
Required Skills & Qualifications
100% fluent, professional English (spoken and written)
Strong phone presence with confidence speaking to professionals
Proven experience in:
Cold calling / outbound outreach
Customer service or client communication
Administrative support or data entry
Highly organized and detail-oriented
Tech-savvy (email systems, spreadsheets, CRM platforms, messaging tools)
Ability to work independently with minimal supervision
Strong time management and multitasking abilities
Fast learner who can quickly adapt to systems and processes
Preferred Experience
Healthcare, behavioral health, assisted living, or housing industry experience
Experience working with case managers, discharge planners, or social services
Background in sales, outreach, or business development
Familiarity with placement coordination or client intake processes
What We Are Looking For

We are seeking someone who is:

Proactive, not reactive
Reliable, consistent, and accountable
Strong in follow-through and urgency
Professional, compassionate, and people-focused
Comfortable handling high-volume outreach and communication

You must be able to represent our mission:

“Providing safe, serene, stable, home-style environments where individuals are given dignity, support, and another chance to thrive.”

Performance Expectations
Consistent daily outreach and follow-ups
Accurate and timely documentation of all activity
Strong communication with referral partners and clients
High responsiveness and reliability
No missed follow-ups or dropped leads
Compensation
Competitive pay based on experience
Performance-based incentives available
How to Apply

Please submit the following:

Resume
Short introduction (voice recording required)
Summary of relevant experience (especially cold calling, outreach, healthcare, or administrative support)