Administrative Assistant – Sales & Client Support

Administrative Assistant – Sales & Client Support

Position Summary

Administrative Assistant

The Administrative Assistant at Lawn Brothers plays a vital role in supporting daily business operations by managing inbound and outbound communications, coordinating schedules, processing invoices, and ensuring efficient administrative workflows. This position serves as the first point of contact for customers and helps maintain strong client relationships through professional, timely, and accurate communication.

Key Responsibilities

Inbound & Outbound Calls

Answer and manage incoming customer calls, inquiries, and service requests in a professional and friendly manner.
100 outbound calls a day
Make outbound calls to schedule services, confirm appointments, follow up on estimates, and collect payments when necessary.

Address customer concerns and route calls to appropriate tea ---------- mbers as needed.

Maintain accurate call logs and customer records.

Scheduling & Coordination

Schedule lawn care services, estimates, and follow-up appointments efficiently.

Update scheduling systems with changes, cancellations, and service notes.

Communicate daily schedules and adjustments to field staff.

Invoicing & Billing

Prepare and send invoices promptly and accurately.

Process payments and maintain billing records.

Follow up on outstanding invoices and manage accounts receivable.

Ensure customer accounts are updated with accurate billing information.

Administrative Support

Maintain organized digital and physical filing systems.

Enter and update customer information in CRM or company software.

Assist with reporting, data entry, and document preparation.

Support management with general office tasks and special projects.

Qualifications & Skills

Strong verbal and written communication skills.

Excellent phone etiquette and customer service skills.

Proficiency in scheduling and invoicing software.

High attention to detail and organizational skills.

Ability to multitask and prioritize in a fast-paced environment.

Professional, dependable, and team-oriented attitude.

ABOUT THE COMPANY

Our mission is to transform the lives of our employees and customers through building and maintaining dreams. Regardless of the size and complexity, we offer the best service possible when it comes to lawn maintenance, landscaping design, property renovations, pools, brick and stone construction, and masonry and concrete. We challenge ourselves to be great and the best version of ourselves through individual personal, professional, and financial goals and the impact we have in the landscaping space. Our core values are the backbone of our business and guide our hiring process: we are aligned, disciplined, results oriented, inspirational, impactful, and accountable.

COMPETENCIES
Ability to identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem-solving situations
Ability to adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
Willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions
Demonstrate persistence and overcome obstacles; measure self against standard of excellence.
Organization Skill to ensure all duties are performed in timely manner
Communication skills
Prioritize and plan work activities; use time efficiently; set goals and objectives; organize or schedule other people and their tasks.

Experience Requirements

Minimum 2 years of administrative, customer service, or office support experience preferred.

Experience handling high-volume inbound and outbound calls in a professional setting.

Prior experience with scheduling services

Experience with invoicing, billing, and accounts receivable processes preferred.

Proficiency using CRM systems, scheduling software, and Microsoft Office (Word, Excel, Outlook).

Experience in landscaping, home services, construction, or similar service-based industries is considered an advantage.

PHYSICAL REQUIREMENTS
Prolonged periods sitting at a desk and working on a computer


COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Lawn Brothers Landscaping recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to ----------