Administrative Assistant

Job Title: Hospice Administration Assistant

Job Summary: The Hospice Administration Assistant plays a key role in providing administrative support to the hospice team, ensuring the smooth operation of office functions, and assisting with the coordination of patient care. The ideal candidate will be detail-oriented, compassionate, and possess excellent communication skills to interact with staff, patients, families, and healthcare providers.

Key Responsibilities:

Administrative Support:

Provide general office support including answering phones, responding to emails, and managing office supplies.

Schedule meetings, appointments, and coordinate patient visits with hospice staff.

Maintain and update patient records, ensuring they are accurate and in compliance with healthcare regulations.

Assist with data entry and document management related to patient care, admissions, and discharges.

Patient and Family Support:

Provide assistance to patients and families by answering inquiries and directing them to the appropriate department.

Assist with the preparation and distribution of patient care documentation, including consent forms and informational brochures.

Coordinate transportation or other logistics as necessary for patient care.

Billing and Insurance Coordination:

Support billing department with accurate documentation for insurance claims and patient invoices.

Assist with verifying insurance information and ensure all required paperwork is completed for billing purposes.

Team Collaboration:

Work closely with the hospice care team, including doctors, nurses, social workers, and chaplains, to ensure coordinated patient care.

Assist with the coordination of hospice care meetings and maintain clear communication with teaUpgrade to see actual infombers.

Compliance and Reporting:

Assist in ensuring all hospice operations comply with healthcare regulations, including HIPAA, state, and federal guidelines.

Maintain and update patient charts and other records as required by regulations and company policies.

Prepare and submit necessary reports as directed by the hospice administrator or management.

Qualifications:

Education: High school diploma or equivalent; Associate's degree in healthcare administration or related field preferred.

Experience: Minimum of 1-2 years of administrative experience, preferably in a healthcare or hospice setting.

Skills:

Strong organizational and multitasking skills.

Excellent written and verbal communication skills.

Proficient with office software (e.g., Microsoft Office Suite) and electronic medical records (EMR) systems.

Knowledge of healthcare terminology and regulations (HIPAA, Medicare, Medicaid) is a plus.

Personal Attributes:

Compassionate and empathetic, with the ability to handle sensitive and emotional situations.

Ability to work independently and as part of a team.

Strong attention to detail and ability to prioritize tasks effectively.

Work Environment:

Primarily office-based