Accounts Payable & Customer Service

Fluker's Cricket Farm is an insect agriculture company offering insect ingredients towards the insect consumption pet marketplace. Our mission is to contribute to a more circular food system by producing sustainable insect ingredients for pet food and pet nutrition. As Fluker's Cricket Farm enters an exciting new stage of growth and expansion of our business, we are looking for a Accounts Payable and Customer Service for our Office Division.

Accounts Payable Duties:

- Review and process vendor invoices promptly, ensuring accuracy and compliance with company policies.
- Maintain and update vendor records, including W-9 forms and payment terms.
- Prepare and execute payments via checks, ACH, and wire transfers while adhering to established deadlines.
- Reconcile vendor accounts and resolve any discrepancies or disputes.
- Monitor and generate accounts payable aging reports on a weekly basis to ensure timely payments.
- Assist in the preparation of monthly and year-end accounts payable reports.
- Coordinate with internal departments to verify invoice approvals and resolve discrepancies.
- Ensure all payment documentation is accurately filed and maintained for auditing purposes.

Customer Service Duties:

- Respond promptly and professionally to customer inquiries regarding accounts, invoices, and payments.
- Build and maintain strong relationships with vendors and customers to ensure a positive working experience.
- Assist in resolving vendor or customer complaints by investigating and providing timely solutions.
- Maintain accurate records of customer interactions, including resolutions and follow-up actions.
- Provide customers with detailed information on their account status, payment timelines, and any outstanding balances.
- Collaborate with the accounting team to ensure efficient and accurate communication with vendors and customers.

Additional Duties:

- Support the Accounting Manager with ad hoc projects and other administrative tasks as assigned.
- Assist in maintaining compliance with company policies and procedures.

Requirements

1+ Years of Experience with Accounting Systems (QuickBooks preferred).
1+ Years of Experience with Bill.com.
Strong knowledge of accounts payable processes and vendor management.
Excellent written and verbal communication skills.
Strong organizational skills and attention to detail.
Ability to multitask, work independently, and take ownership of projects.
Familiarity with customer service best practices and experience in handling customer inquiries.
Knowledge or interest in the exotic pet industry is a plus.
Willingness to work during office hours (Chicago time; Central Time Zone).