Account Manager (Virtual Assistant)

As a key tea ---------- mber of Caregiverlist, Inc., you will directly impact customer experience by nurturing our current business-to-business clients through the delivery of exceptional support and service. This role is performance-driven and includes meeting monthly call activity goals and revenue targets through webinars, subscription renewals, and new client acquisition. As an expert on our services, you will host Webinar Demo’s of our digital services to new warm-inquiry and cold prospects.. As part of our CARETeam, you will build rapport with our clients, engaging directly with them to understand their training needs, monitor their account activity and review their accounts to make sure they are maximizing their subscriptions by initiating all of our digital branding tools and assisting with subscription renewals. Caregivers are required to be trained annually in most states in the U.S.A., and you will learn the state training requirements to support our clients with their subscription purchases and renewals. You will join the Caregiverlist® CareTeam and receive the highest quality customer service training to perform as part of our collaborative and supportive culture that values caregiving, creativity, innovation, integrity and growth. We treat our customers like family (you actually love).

Job Duties Include:
- Mastering the Caregiver Training University online Learning Management System (LMS)
- Assist current and future senior care companies to provide our state-approved training courses to their staff and meet all necessary reporting requirements
- Provide exceptional customer service by answering inbound calls and email inquiries from our b-to-b clients
- Serve as door opener by proactively reaching out to new prospects to qualify, follow-up with warm inquiries, and cultivate new prospects through referrals from current clients and industry relationships.
- Schedule Webinar Demos for new prospective subscribers
- Guide new clients through the onboarding process following successful sales transactions
- Maintain relationship with current clients, keeping them engaged with our trusted brand
- Develop and implement e-mail communication to current clients (and video communications when appropriate) to maintain engagement
- Develop account plans and strategies, in conjunction with management, to deliver customized proposals to corporate franchises and large companies and business development partners
- Collaborate with internal teams, such as marketing and product development, to align strategies and deliver comprehensive solutions to clients.
- Learn and implement our Copper CRM system, including implementing reports to identify client subscription renewals and new opportunities
- Maintain accurate and up-to-date records of sales activities and client interactions in the CRM system.
- Stay informed about industry trends, market conditions, and competitor activities to identify growth opportunities
- Develop expertise in our industries: senior home care and digital marketing

Qualifications for the Sales Account Manager Role:
- College degree preferred
- Excellent English Communication Skills
- Experience in a customer support or customer-facing role using email, phone, chat support and account management
- Possess a goal-driven mindset and desire to succeed in a fast-growth environment, with a willingness to work towards achieving targets and receiving commission.
- Computer savvy
- Zen: You can handle stressful situations with a calm and helpful attitude.
- Guidance: Help our customers discover how to get the most value from our product with helpful tips and resources.
- Communication: Excellent written and oral communication skills, including the ability to proactively listen while juggling multiple tasks to meet client needs in a fast-paced digital environment. Be able to confidently ask questions and shift gears quickly when needed. As a digital product, we are race car drivers, not row-row-row-your-boaters.
- Detail-Oriented: STRONG attention to detail and ability to multitask
- Passion: You enjoy resolving issues and have a strong belief in good, genuine customer service.
- While Senior care industry knowledge is helpful, it is not required as long as you possess compassion for seniors. We are in a growing industry as the oldest age is 115.
- Be a team player and willing to learn and grow with your CARETea ---------- mbers possessing a “can do” attitude.

What’s in it for you:
- Part-time position: 8 am cst - 1 pm cst
- Working Schedule: Mondays ~ Fridays
- Fully-remote (Work-from-Home)
- Initial offer of $5 per hour with Opportunity to Earn Commission
- Be a part of a Global Digital Media Company
- Informal, Results-Driven culture
- Experienced leadership team to help you develop and grow
- Entrepreneurial atmosphere
- Attend Training Webinars and Virtual Events
- Interact with the Latest Marketing Technology
- Co-working environment to learn from other businesses
- Flexible working environment

Technical Requirements:

- Must be located in Metro-Manila or an area with reliable electricity
- Access to stable internet connection
- Working laptop or desktop (intel core i5, amd ryzen3, amd ryzen5 or higher)
- Noise Canceling Headset
- Must have back-ups for connection and power lost
- Preferable with Quite Workspace

To apply, please send your resume along with a portfolio or samples of your work (if applicable). In the subject line of your message, write: VA Account Manager [Your Name – Your Location].

Maintains kindness and integrity in upholding Caregiverlist® mission of providing the highest quality online resource to plan and train for senior care.


About Caregiverlist®:


Caregiverlist® provides online tools for the senior care industry, including e-learning programs matching state requirements, directories of resources, costs of care, and business-to-business digital training, hiring, and lead solutions. Caregiver Training University powers the online learning courses