Account Director

Protopia is looking for an Account Manager or Project Manager to support our customers , universities across the Asia-Pacific region, with our B2B software.

You will onboard new clients, collaborate regularly with stakeholders, and support our customers with both account and technical questions and issues.

This role is based in the Philippines and works closely with our team across time zones. Work will be performed primarily AEST with some overlap to US EST timezone.

What You'll Do

1. Own a portfolio of APAC customer accounts, serving as the primary point of contact for onboarding, adoption, and ongoing success

2. Build strong relationships with key stakeholders at each account, understanding their goals and proactively surfacing value

3. Conduct regular business reviews, track engagement metrics, and deliver insights that help customers get more from Protopia

4. Identify risks early and work cross-functionally to address churn signals before they become problems

5. Support contract renewals and identify expansion opportunities in close collaboration with the sales team

What We're Looking For

a. 5–10 years of experience in account management, customer success, or a related client-facing role at a B2B software company

b. Exceptional written and verbal communication in accent-free English — you write clearly, speak confidently, and can hold your own in executive-level conversations

c. Strong academic background — a degree from a reputable university, ideally in business, communications, technology, or a related field

d. Highly organized and process-oriented — you manage multiple accounts without dropping the ball

e. Comfortable working with software tools and data; experience with CRM platforms (e.g. Salesforce, HubSpot), productivity suites, and customer success platforms is a plus

f. Self-directed and comfortable with ambiguity — you don't wait to be told what to do next

g. Collaborative team player who can work effectively across time zones with colleagues in the US and elsewhere

Nice to Have

- Experience working at an early-stage or growth-stage SaaS company
- Familiarity with community management, engagement platforms, or social software
- Prior experience supporting customers in Southeast Asia, Australia, or other APAC markets
- Background in operations, project management, or internal systems work

What We Offer

1. Competitive compensation
2. Flexible work environment
3. Long-term commitment (3+ years)
4. The opportunity to grow with a company building something genuinely differentiated