AI Customer Support Systems Specialist (Shopify & AI Automation)

This is actually a different role than a normal Shopify VA.

You're looking for someone who can build **AI-powered customer support operations**, not just answer emails.

Here's a job post that will attract the right people.

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# Job Title

**AI Customer Support Systems Specialist (Shopify & AI Automation)**

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# Job Description

We are looking for an experienced AI systems specialist to build and optimize our customer support operations for a growing Shopify ecommerce brand.

This is not a typical customer support role.

Your responsibility will be to design and implement systems that allow our support team to respond faster, maintain consistent quality, reduce manual work, and leverage AI effectively.

Our current tools include:

* Shopify
* Gmail
* Claude AI
* Google Workspace
* WhatsApp
* Google Docs

We already have customer support SOPs and AI knowledge bases. We now need someone who can turn these into a scalable customer support system.

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## Responsibilities

* Design AI workflows for customer support.
* Improve and maintain our Claude AI knowledge base.
* Implement AI tools that help support agents answer emails faster.
* Build systems that automatically organize and prioritize customer emails.
* Create workflows for shipping investigations, refunds, replacements, and order management.
* Improve response speed while maintaining excellent customer experience.
* Recommend and implement the best customer support software.
* Integrate Shopify with AI and automation tools where appropriate.
* Create dashboards to monitor:

* First response time
* Average resolution time
* Email backlog
* Customer satisfaction
* Help us scale from a small support team into a highly efficient operation.

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## Requirements

* Strong experience with Shopify.
* Experience implementing AI in customer support.
* Experience with Claude AI, ChatGPT, or similar LLMs.
* Experience with automation platforms such as Zapier, ---------- , or n8n.
* Experience building customer support workflows.
* Excellent English communication.
* Ability to recommend and implement best practices instead of simply following instructions.

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## Nice to Have

* Gorgias
* Help Scout
* Zendesk
* Re:amaze
* Front
* Shopify Flow
* Google Apps Script
* API integrations
* CRM experience

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## Our Goal

We want to build one of the most efficient AI-powered ecommerce customer support systems.

The successful candidate will help us create systems where:

* AI drafts high-quality email responses.
* Support agents work significantly faster.
* Managers can monitor team performance.
* Customers receive fast, consistent, and professional support.
* Processes are documented and scalable.

This is a long-term position for someone who enjoys building systems and continuously improving operations.

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# Screening Questions

1. Describe a customer support system you built for a Shopify store.

2. Which AI tools have you implemented for ecommerce support?

3. Which automation tools have you used? (Zapier, Make, n8n, Shopify Flow, etc.)

4. How would you reduce average response time from 12 hours to under 1 hour?

5. What customer support software would you recommend for a Shopify store and why?

6. Have you integrated Shopify with AI tools before? Please explain.

7. Describe one automation that saved your previous company significant time.

8. If you joined LXGACY tomorrow, what would be the first three improvements you would make?