AI Automation Engineer (Conversational Systems & WhatsApp Automation)

About the role

bout the Role

We are building AI-driven conversational automation systems where AI directly impacts operations and conversion.

This role owns the design, implementation, and reliability of our AI chat automation across WhatsApp and messaging channels, using workflow logic, LLMs, and system integrations.

This is not an experimental or research role.
You will be responsible for production systems used by real customers at scale.

Key Responsibilities
1. Conversational Automation Design

Design and maintain workflow-based chat automation systems

Build structured, deterministic conversation flows for:

Lead qualification

Booking & scheduling

Pricing & service selection

Human handover

Decide when to use AI vs rule-based logic for accuracy, speed, and cost

Ensure conversations are efficient, clear, and conversion-focused

2. AI Prompt & Knowledge-Base Engineering

Write strict system prompts to prevent hallucination and invalid outputs

Design structured knowledge bases (tables, allowed values, forbidden fields)

Translate real business processes into AI-readable decision logic

Ensure AI responses are accurate, consistent, and business-safe

3. Systems Integration

Integrate chat automation with:

LLM APIs

CRM systems

Calendars / booking tools

Work with JSON payloads, APIs, and webhooks

Handle authentication, error handling, and data validation

Debug and resolve integration or message-delivery issues

4. Cost, Performance & Reliability Ownership

Optimise:

Message count

AI call frequency

Token usage

Design fallback logic for unexpected or invalid user input

Monitor live automation and prevent failure loops

Treat AI automation as mission-critical operational infrastructure

5. Continuous Improvement

Analyse real chat transcripts and user behaviour

Improve automation accuracy and reduce human workload

Iterate safely without breaking live systems

Scale proven flows across multiple business units

Required Skills & Experience (Must-Have)

Experience building chat or workflow-based automation systems

Strong understanding of conversational flow design

Practical experience deploying LLMs in production

Ability to write controlled, deterministic prompts

Comfortable working with:

JSON

REST APIs

Webhooks

Strong logical thinking and structured problem-solving skills

Strongly Preferred (High Advantage)

Experience with WhatsApp automation or messaging platforms

Background in sales, customer service, or operational automation

Experience optimising AI usage for cost and performance

Python or Node.js

Experience owning systems where uptime and accuracy matter