Client Success Manager

Role Overview:

We are looking for a Client Success Manager to build and maintain strong relationships with our clients. This role is critical in ensuring client satisfaction, identifying opportunities for additional support, and fostering long-term partnerships. You will act as a strategic advisor, helping clients maximize the value of our services while exploring new solutions to meet their evolving needs.

Key Responsibilities:

• Serve as the primary point of contact for business owners and C-level executives.

• Develop and nurture long-term client relationships, ensuring high levels of satisfaction and retention.

• Understand client goals and challenges to identify opportunities for additional FVG solutions.

• Collaborate with internal teams to customize service offerings and address client needs effectively.

• Conduct regular check-ins, performance reviews, and strategic discussions with clients.

• Proactively identify and resolve client concerns to maintain strong partnerships.

• Track and report on client success metrics, feedback, and growth opportunities.

• Assist in onboarding new clients, ensuring a seamless transition into FVG’s services.

Qualifications & Skills:

• Experience: 3+ years in client success, account management, or business development, preferably working with executives.

• Communication: Strong interpersonal and communication skills with the ability to build trust and rapport.

• Problem-solving: Ability to identify client pain points and provide effective solutions.

• Business Acumen: Understanding of business operations and executive-level decision-making.

• Organization: Ability to manage multiple client relationships and prioritize effectively.

• Tech-savvy: Comfortable using CRM tools, analytics, and collaboration platforms (e.g., Zoom, Teams).

Why Join Us?
• Work closely with high-level professionals and industry leaders.
• Be part of a growing company with opportunities for career advancement.
• Competitive salary and performance-based incentives.
• Collaborative and dynamic work environment.
If you’re passionate about client success and building lasting business relationships, we’d love to hear from you!