Real Estate VA with 13 years of Customer Service Experience
Skills and Software:
Property Management Software
• Podio
• Buildium
• Rent Screener
• Appfolio
• Darwin
• Bright MLS
• Zipforms
Tenant Screener
• Propertyware • RingCentral
• InContact
• Keeper
•
Customer Service (13 years)
• TSYS
• PMT
• OGone
• CentreSuite
• BBOS
• Bcos
• Resolved IT
• Knowledge Tree
Data Entry/Lead Generation
• Google Suite
• Google Docs
• Google Forms
• Google Sheets
Amazon FBA VA
• Amazon Seller Central
• OAxray
• Retailmenot
• Keepa
Online Proctoring (1 month)
• Amazon Workspace
• Zoo
• GoToMeeting
Work Experience:
Company Name: Coldwell Banker Hearthside
Address: 100 Brandywine Blvd., 1st Fl., Newtown, PA 18940
Position: Local Office Support Coordinator
Inclusive Dates: October 2022 - Present
Company Name: Virtually Incredible
Address: Palm Beach Gardens FL USA
Position: Tenant Screener
Account: Excalibur Homes
Inclusive Dates: December 2020 – October 2021
Job Description:
• We do the initial screening for the tenant
• Contact the tenant to clean up and get the rest of the data that they forgot to submit.
• We do the credit, criminal, income, employment, and intense residence history, to find out if past performance is an indicator of a future problem.
Company Name: Contact Solutions
Address: Cebu City Philippines
Position: Online Proctor
Account: Examity
Inclusive Dates: April 2020 to May 2020
Job Description:
• Online Proctoring for students under Examity
• Do a Verification check before the start of the exam
• Recording the student while taking the via Zoom
Company Name: FirstSource Solutions Limited
Address: Northgate Cyberzone Muntinlupa City
Position: Financial Advisor / Complaint Level 1 Helpdesk
Account: Barclaycard UK Commercial Credit Card
Inclusive Dates: September 2012 to October 2018
Years of work: 6 years and 1 month
Job Description:
• Customer service representative/Financial Advisor for Barclaycard UK Commercial Credit Card
Company Name: Upwork
Position: Virtual Assistant to answer 15 customer support
Inclusive Dates: August 2018
Job description:
• To answer 15 customer support
• Read each customer's
• Assess what the customer needs according to the pre-made list
• Look up the customer's order in the Shopify store and d
Company Name: Upwork
Position: Virtual Professional for a Short-Term Research Process
Inclusive Dates: July 2018
Job description:
• This project is more of a client’s ongoing business plan and research. The client asked me to research a certain topic and need to submit it within the next 24 hours.
Company Name: Upwork
Position: Virtual Assistant to find books on
Inclusive Dates: January 2018-February 2018
Job description:
• Find good books on
• If the book is in very good condition and fulfills the requirements, I will be paid straight away. If the book is in an acceptable condition and fulfills the requirements I will have to wait roughly 21 days to be paid for the book if it is approved.
Company Name: Upwork
Position: Gmail customer service support for a brand
Inclusive Dates: December 2017 - January 2018
Job description:
• Responding to
Company Name: APAC
Address: Northgate Cyberzone Muntinlupa City
Position: HealthCare Representative
Account: Blue Cross and Blue Shield of New Jersey
Inclusive Dates: August 2010 – August 2012
Years of work: 2 years
Job Description: Assisting physicians/providers with information on their patient’s benefits and claims.
Company Name: SYKES Asia INC
Address: Gilmore Cubao Quezon City
Position: Technical Support Representative
Account: Yahoo! Mail, and Yahoo! Messenger
Inclusive Dates: November 2005 – June 2010
Years of work: 4 years and 6 months
Job Description:
• Technical support inbound chat
• Assisting customers with Yahoo! Mail
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