Rica

Customer Service Representative / E-Comm Virtual Assistant

90 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

College Graduate

Last Active

October 4th, 2024 (2 days ago)

Member Since

April 6th, 2019

Profile Description

I am a trained and experienced customer service virtual assistant for 5 years.

I was initially an email support representative, however, due to my persistence on learning more skills, I was able to work between email support, phone support, product listings, copywriting, and administrative tasks. 

A list of my experiences are as follows:

• Phone support / Email Support / Live Chat
Facebook/Instagram Moderation
• Refund Processing
• Order Tracking
• Communicating with suppliers
• Product Listing
• Copywriting
• Basic Photo Editing

I have relevant knowledge on basic to advanced e-commerce / customer service tools. I had an opportunity to navigate tools such as Shopify, Shopify Recharge, Braintree, Shipstation, Zendesk, Reamaze, Zohomail, Gorgias, Klaviyo, Ring Central, Oberlo, Dsers, Trello, Asana, Clickup, and others. I do some basic photo editing through Canva.

Top Skills

Customer Support

Experience: 2 - 5 years

Customer Support » Email Support

Experience: 2 - 5 years

Office and Administration » Data Entry

Experience: 2 - 5 years

Other Skills

Real Estate » Appointment Setting

Experience: Less than 6 months

Customer Support » Social Media Moderation

Experience: Less than 6 months

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Experience: Less than 6 months

Marketing » Content Creation » Proofreading

Office and Administration » Microsoft Excel

Experience: Less than 6 months

Basic Information

Age
28
Gender
Female
Website
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Address
Cagayan de Oro City, Misamis Oriental
Tests Taken
IQ
Score:  125
DISC
Dominance: 30%
Influence: 16%
Steadiness: 14%
Compliance: 40%
English
C2(Advanced/Mastery)
Uploaded ID
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