Customer Service Representative -Healthcare Account (9 )
• Assisted customer with health care inquiries and account concerns
•Provided accurate information and solutions while maintaining high customer satisfaction •Developed strong communication and
problem solving skill.
Manager/Team Lead(Almost 1 year)
• Conduct training for new and existing agent
• Manage daily team operations and support company management
• Coach agents to improve performance and teamwork
• Ensure quality customer service and team productivity.
Key Skills
• Strong communication
• Team leadership
•Training & coaching agents
•Customer service excellence
•Team building
Experience: 5 - 10 years
handling team and managing the hall company ustomer Service Representative -Healthcare Account (9 ) • Assisted customer with health care inquiries and account concerns •Provided accurate information and solutions while maintaining high customer satisfaction •Developed strong communication and problem solving skill. Manager/Team Lead(Almost 1 year) • Conduct training for new and existing agent • Manage daily team operations and support company management • Coach agents to improve performance and teamwork • Ensure quality customer service and team productivity. Key Skills • Strong communication • Team leadership •Training & coaching agents •Customer service excellence •Team building
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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