Shopify VA/Email Customer Support/Content Writer

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

September 5th, 2024 (11 days ago)

Member Since

June 3rd, 2017

Profile Description

I am a dedicated and adaptable professional with over 10 years of experience in content writing, Shopify product listing, customer support, and operations management.

*As a versatile content writer, I've crafted informative and marketing articles for various industries, including online pharmacies, cannabis websites, and tech gadgets. My expertise extends to blogging and marketing for packaging companies, with a solid understanding of WordPress and Trello. I excel in producing original, plagiarism-free content in various styles, meeting deadlines, and exceeding content quotas.

*Since 2017, I have been a Shopify VA and copywriter, managing over 15 stores and creating compelling product descriptions, handling reviews, SKUs, and price checks, primarily for dropshipping businesses. I also translate product descriptions into multiple languages and create sales funnels using Gempages and Funnelish.

*In email customer support, I respond to inquiries, handle order queries, process returns/exchanges, maintain and update customer records, send follow-up emails, and escalate complex issues. In customer relations, I build and maintain positive relationships, address complaints, gather feedback, coordinate with sales/marketing, manage loyalty programs, and conduct customer satisfaction surveys.

*For fulfillment, I process orders, coordinate packing/shipping, ensure timely delivery, monitor inventory levels, handle returns, and communicate order status to customers. In chargeback management, I review and dispute claims, gather documentation, communicate with payment processors, monitor ratios, identify causes, and implement prevention strategies.

*As a Facebook moderator, I monitor and review activities, ensure compliance with guidelines, address user queries, remove inappropriate content, block spammers, and host/moderate live events and Q&A sessions.

*My experience as an Operations Manager in an internet marketing firm has honed my leadership and management skills. I successfully led a content team, managed payroll, hiring, invoicing, and bookkeeping, and aligned team efforts with company goals.

I am a mother of one amazing girl, family-oriented, and passionate about learning new skills. My dedication, adaptability, and extensive experience make me a valuable asset to any team.