Karen

Freelance IT Operations Specialist & Virtual Assistant | Remote IT Support | SOP

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Overview

Looking for full-time work (6 hours/day)

at $8.30/hour ($1,200.00/month)

Bachelors degree

Last Active

June 26th, 2026 (9 days ago)

Member Since

October 27th, 2025

Profile Description

I'm an IT Service Desk professional with 17+ years of international experience based in the Philippines, now offering freelance and remote virtual assistant services. I've spent the majority of my career in Singapore managing service desk teams, leading IT operations, and supporting global users across multiple industries.
I specialize in remote IT help desk support, service desk management, SLA reporting, SOP and documentation writing, and general administrative coordination. I'm ITIL certified, experienced with ServiceNow, Microsoft 365, Google Workspace, Amazon Connect, and Active Directory — and I'm known for being reliable, detail-oriented, and easy to work with.
Whether you need someone to manage your IT support queue, write your SOPs, train your team, or simply keep your operations organized — I can help. Available for part-time, full-time, or project-based remote work.

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Basic Information

Age: 51

Gender: Female

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Tests Taken: DISC
Dominance: 37
Influence: 9
Steadiness: 36
Compliance: 18: English
C2(Advanced/Mastery)

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