Creative Writer, Customer Support, Virtual Assistant

Assisted new trainees with the product process, conducted meetings and training sessions to support their improvement, and provided end-of-day reports on their progress. Handled calls from international customers, primarily from the USA, and managed escalated supervisor calls. Performed call recording audits for quality assurance, conducted coaching sessions for trainees, and participated in a Team Leader Internship program.

Reaching out to customers to offer assistance, follow up on issues, gather feedback, and ensure satisfaction with products or services. It includes scheduling appointments or meetings for team members, checking on service completion, and providing additional support. The role also involves contacting individuals or businesses to gather, update, or verify information for databases, as well as making calls to invite participants, confirm attendance, or share details about upcoming events.

I was able to create interesting, informative, or entertaining content on different topics.

Writes interesting and unique stories that fit the client's chosen themes, genres, or characters, for use in books, blogs, or other creative projects.