Claudia

Administrative/Human Resources/Operations/Finance Manager/Bu

90 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $8.32/hour ($1,600.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

June 5th, 2026 (10 days ago)

Member Since

October 5th, 2016

Profile Description

Set up contact center in Manila for a domestic BPO with end to end responsibility with company start up, registration, infrastructure, HR, Strategic Business Planning, Process Management & Business Delivery Risk Assessment & Mitigation, Audit & Quality Compliance Commercial Operations
? Extensive experience in Order to Cash, Billing & Collection, Procure to Pay, Financial Statement Analysis and Budgeting
? Well versed with knowledge & implementation of quality tools – Lean Six Sigma
? Identify staff with management skills and develop leadership abilities, Deployment of Infrastructure & Resources and ability to handle multiple and conflicting priorities.
? Collections domain expertise, support pre sales, business development, solution and sales team.
? Detailed Knowledge Transfer, Knowledge acquisition & Knowledge Management Process Reengineering & SLA Management
? Project / change management skills with capability of resource planning, define team composition, staffing & scheduling plan, quality assurance development, people handling and motivation, operations management, human resources optimization, training and development.
? Ability to provide strategic as well as day to day operational direction. Acquire a clear understanding of the industry with the distinction of instituting new practices to achieve business excellence at the lowest overall cost and high quality. Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals. Possess excellent interpersonal, communication, with demonstrated abilities in customer relationship management
? Entrepreneurial with strong execution skills, key strength area is client management both external and internal
? Experience in student development and management
? School accreditation process and faculty development

Top Skills

Experience: 10+ years

Other Skills

Basic Information

Age
46
Gender
Female
Website
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Address
Manila, National Capital region
Tests Taken
IQ
Score:  101
DISC
Dominance: 39
Influence: 37
Steadiness: 23
Compliance: 9
English
C1(Advanced)
Government ID
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