Laverna
Guest Experience & Customer Service Specialist | Airbnb & Short-Term Rental Oper
Verified
Overview
Looking for full-time work (8 hours/day)
at $4.97/hour ($960.00/month)
Bachelors degree
Last Active
June 5th, 2026 (4 days ago)
Member Since
May 25th, 2024
Profile Description
Hi, I’m Laverna, a dedicated Guest Experience and Customer Service Specialist with a strong background in hospitality and customer-facing roles. I help businesses provide 5-star guest experiences, resolve client concerns efficiently, and ensure that every interaction leaves a positive impression.
Alongside guest experience, I provide Short-Term Rental Management support, helping property owners and managers streamline bookings, coordinate operations, and maintain high guest satisfaction. My goal is to support your business by handling daily operations professionally and efficiently, so you can focus on growth.
Skills & Services I Offer:
OTA familiarity (Airbnb,
Responding to guest inquiries and booking requests via
Resolving guest complaints promptly and professionally
Managing property calendars and preventing double bookings
Coordinating with cleaners, maintenance, and vendors for smooth operations
Assisting with listing optimization, guest check-in/out, and review management
Maintaining detailed records, reports, and workflow organization
I am reliable, detail-oriented, and committed to delivering exceptional service. Whether it’s ensuring guests have a seamless experience or keeping your rental operations running smoothly, I am here to support your business success.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
I have handled high-volume email and chat requests, responding accurately and professionally. I use templates and personalized messaging to ensure efficiency without losing a human touch.
Office and Administration » Calendar Management
Experience: 2 - 5 years
Customer Support » Customer Service
Experience: 2 - 5 years
I have hands-on experience managing guest inquiries and client communications in the hospitality industry. I consistently deliver prompt, friendly, and professional support, helping businesses maintain high satisfaction and repeat bookings.
Other Skills
Real Estate » Short Term Rentals
Experience: Less than 6 months
Real Estate » Short Term Rentals » Airbnb
Experience: Less than 6 months
Office and Administration » Communication
Experience: 10+ years
Office and Administration » Problem Solving
Experience: 5 - 10 years
Marketing » Social Media Management
Experience: 2 - 5 years
Professional Services » Management Services » Property Management
Experience: Less than 6 months
Office and Administration » Data Entry
Experience: Less than 6 months
Office and Administration » Travel Planning
Experience: 2 - 5 years
Office and Administration » Administrative Support
Experience: 2 - 5 years
Design » Graphic Design » Canva
Experience: 2 - 5 years
Customer Support » Customer Service » Conflict resolution
Experience: 2 - 5 years
Office and Administration » Calendar Management » Scheduling
Experience: 2 - 5 years
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Pasig, Metro Manila
- Tests Taken
- IQ
- Score: 118
- DISC
- Dominance: 34
- Influence: 5
- Steadiness: 27
- Compliance: 34
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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