Dynamic Virtual Assistant | Rockstar Customer Service

with 10 years of combined Administrative and BPO experience, now transitioning into a virtual assistant role. I manage and organize financial documents and record, Coordinating meetings and appointments. Communicate with our client partners in my previous role.

Whether personal or professional, I am highly organized in email management. I am organizing emails to achieve the inbox zero goal. Identify & prioritize emails that require immediate attention. Delegate properly the assigned tasks or follow-ups if necessary. I ensure the proper prompts/response is provided to the right recipient.

With over a decade of experience in the financial and BPO industries, I bring exceptional Customer Relationship Management (CRM) skills to the table. As a professional, I excel in managing customer interactions, organizing data, and streamlining communication channels (phone, email and social media. My expertise ensures top-notch customer satisfaction and efficient business operations. Ready to leverage my CRM proficiency as a General Virtual Assistant to help your business thrive!

I am expert to provide the best client satisfaction via online platform and social media.

In my previous roles in the bank. My responsibilities include accurately inputting, updating, and maintaining information in a database or spreadsheet, ensuring data integrity and security, and performing quality checks to identify and correct errors. Other responsibilities may include organizing and sorting data, generating reports, and assisting with data analysis.

As a part of complaint case management, fraud prevention team, and retention officer. I'm open to feedback about my services and opportunities I need to work on to elevate my services to make it easy for my clients and myself to get better results.

As an aspiring individual who work hybrid schedules in the office and at home, I am highly organized in terms of task accomplishment. I can multitask in different responsibilities at the same time without compromising the quality of service by setting up clear goals and breaking the task into smaller and manageable steps identifying the urgency and impact in terms of delivering results

With a strong background in finance and BPO, I excel in appointment setting with precision and professionalism, ensuring every interaction is a step towards success.

I identify potential solutions and implement the best course of action to reach a successful resolution. These skills involve critical thinking, creativity, decision-making, and resourcefulness. They are essential in various aspects of life, including work, school, and personal relationships.