SMM, General & Real Estate VA

I specialize in marketing and social media management, creating daily social media and Google posts to keep engagement active and relevant. My expertise includes developing marketing ads for new listings, price reductions, and open house posts to drive visibility and attract potential buyers. I also handle content planning, ensuring that all posts are strategically timed and aligned with current market trends. Additionally, I design newsletters and creative layouts that captivate audiences and effectively communicate key information, contributing to a comprehensive and successful marketing strategy.

As an administrative assistant, I efficiently manage operations and procedures, including overseeing OneDrive, emails, calendars, ShowingTime, meetings, and team coordination. I handle all aspects of listings by gathering and preparing pre-listing documents, organizing and creating listing packages, setting up showings, open houses, and ensuring listings are posted on relevant websites. Weekly client communication is a priority, which I maintain through calls and reports. I prepare and launch listings across platforms such as NNEREN, MLSPIN, RPR, and GIS. Additionally, I manage list loops and documents in Dotloop. My marketing responsibilities include creating listing collateral, blogs, content, postcards, and presentations. I also maintain databases, reviews, SmartPlans, campaigns, and opportunities in Command.

I managed multiple airline accounts by providing excellent customer service and handling inbound calls, ensuring a high customer satisfaction rate. I assisted trainees during their nesting phase to help them transition to production successfully. Additionally, I handled escalated calls, aiming to enhance customer service performance. I supported the team leader with administrative tasks and provided real-time assistance to agents by addressing their queries. I also reviewed unsatisfactory calls, identified areas for improvement, and provided coaching to agents who needed immediate guidance.