Writer, Researcher, Customer support

Overview

Looking for full-time work (8 hours/day)

at $7.60/hour ($1,337.60/month)

Bachelors degree

Last Active

July 5th, 2024 (3 days ago)

Member Since

October 17th, 2010

Profile Description

Experience

Property Management Associate — Customer Support
July 2019 – March 2024
Belong Home Inc, Coral
Gables, FL

• First contact support for active and potential residents and homeowners.
• Answer questions from prospective members about Belong services and provide house listing information. Schedule
or coordinate in-person tours and provide guidance regarding the application process.
• Provide quick and efficient assistance to members. Respond to maintenance requests and emergencies, liaise with
HOAs, resolve account issues.
• Handle administrative duties: research, data entry and management, maintaining records and managing existing
projects.

Customer Support Specialist
Sep. 2017 – July 2019
Kettle and Fire Bone Broths
Austin, TX

• Respond to customer inquiries about Kettle and Fire Bone Broth products.
• Manage customer accounts and subscriptions. Provide tracking and logistics information.
• Handle administrative duties: data entry and management, review and create written content on official blog.

Team Lead
May 2012 – September 2017
Nexon America - Teleperformance
Cebu, Philippines

• Manage a team of Game Masters/Customer Support Specialists for games published by Nexon America.
• Provide assistance to players regarding game-play, technical or account issues.
• Oversee day-to-day operation of team.
• Handle performance reports. Formulate training and coaching strategies to improve agent performance, meet target
metrics, and increase overall team efficiency

Tools/Proficiencies
CRMs:Zendesk, Intercom, Gorgias, Zoho
Other tools: Slack, Zoom, Shopify, Asana, Google Workspace, Microsoft Office tools, Quickbooks