Darwin

Customer Support / Graphics Design Consultant

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Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Associates degree

Last Active

October 2nd, 2024 (yesterday)

Member Since

April 15th, 2023

Profile Description


• Ensured meticulous inspection of design files submitted by clients, guaranteeing print readiness
• Provided technical assistance to clients requiring support with design software, including Adobe Photoshop and other industry-standard tools
• Presented clients with design options and addressed graphic-related concerns
• Collaborated with graphic designers to ensure optimal customer satisfaction and flawless print outcomes
•  Assisted customer service representatives with file escalations and resolutions, offering expert solutions
• Managed incoming and outgoing customer calls, delivering prompt resolutions for both digital and physical orders
• Demonstrated exceptional communication skills in guiding customers through step-by-step instructions to address concerns related to products, services, and order delivery
• Provided comprehensive product support to customers unfamiliar with editing software
• Tracked package deliveries and facilitated replacements or refunds as needed
• Efficiently modified customer orders and updated account information
• Assisted customers with pre-order inquiries and provided seamless guidance through the website's ordering process

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

With my ten years of customer service experience, I've been able to help and engage with clients, allowing them to manage their needs and ensuring a quick transaction on all fronts.

Customer Support

Experience: 5 - 10 years

Ten years of expertise managing customer support-related tasks, including taking inbound and outgoing calls, responding to emails, and helping clients by offering solutions and responding to inquiries about goods and services

Customer Support » Email Support

Experience: 5 - 10 years

Working in the field of customer service, I experience tasks that require email support management. I was trained to respond to email concerns in a formal and professional manner.

Other Skills

Design » Adobe

Experience: 5 - 10 years

As a design consultant, I worked with different Adobe suites to make sure that designs could be used without any problems for projects including prints, logos, and other marketing-related materials. I received training on how to use these tools to assist clients, particularly small business owners, in having a flawless design that is suitable for promotion and marketing purposes.

Design » Print Design

Experience: 5 - 10 years

For ten years, I have been a Design Consultant, helping small businesses develop marketing materials that would help them expand. Verifying a proof-ready design was my primary responsibility. Describe the design elements, promote and sell the offered design, help clients ensure that the marketing materials print without a hitch, and help them with the logistics.

Office and Administration » Google Suite

Experience: 5 - 10 years

Office and Administration » Microsoft Outlook

Experience: 5 - 10 years

Basic Information

Age
33
Gender
Male
Website
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Address
TAGUIG, NATIONAL CAPITAL REGION
Tests Taken
IQ
Score:  116
DISC
Dominance: 26%
Influence: 16%
Steadiness: 37%
Compliance: 21%
English
C2(Advanced/Mastery)
Uploaded ID
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