Customer Service Representative |Bookkeeper 

I have experience in customer support, specializing in managing inquiries, resolving issues, and ensuring customer's satisfaction through emails and chat. With effective communication skills, I can empathize with customers and offer applicable solutions. My dedication lies in delivering exceptional service and fostering strong customer relationships.

I'm experienced in managing the end to end process of orders. I use various order management systems such as SAP and Exchange Bridge. I also track orders and coordinate with transportation to ensure timely delivery. I also address customer inquiries and resolving order-related concerns. My experience has equipped me with keen attention to details, and proactive approach to optimize order processes.

I have more than two years of experience using Microsoft Excel. During this time, I've used it to generate reports such as SOD and EOD volume, create charts and graphs for data visualization, and efficiently summarize data using formulas and pivot tables.

I have developed strong communication skills through my role as a Customer Service Representative (CSR), where effective coordination with logistics, sales, and customers is essential to ensure timely order fulfillment.

I have gained substantial experience in customer support via calls, where I efficiently handle customer inquiries and resolve order-related issues with a focus on ensuring their satisfaction.

I have previous experience as a personal assistant, primarily focusing on organizing files, printing documents, and sorting materials as part of my responsibilities. Additionally, I have successfully managed schedules, coordinated appointments, and provided administrative support to ensure efficient operations.