Customer Support Specialist | Shopify, Gorgias & eCommerce Support | Email, Chat

Overview

Looking for full-time work (8 hours/day)

at $4.73/hour ($912.00/month)

Bachelors degree

Last Active

June 9th, 2026 (yesterday)

Member Since

March 23rd, 2023

Profile Description

Hello! You can call me Yhella.

I am a dedicated Customer Support Specialist with over 9 years of professional experience in customer service, administrative support, order management, payment processing, and retail operations. My goal is to provide outstanding customer experiences while helping businesses operate efficiently and grow successfully.

For the past several years, I have worked as a Senior Client Support Representative, handling customer inquiries through email, live chat, and phone support. I have extensive experience managing orders, tracking shipments, processing returns and refunds, resolving customer concerns, and maintaining high customer satisfaction levels.

I am highly proficient in Shopify, ShipBob, Gorgias, eDesk, Slack, Google Workspace, and Microsoft Office. I am comfortable managing support tickets, coordinating with internal teams, maintaining accurate records, and ensuring that customer issues are resolved promptly and professionally.

My previous experience in administration, payment processing, and retail leadership has strengthened my organizational skills, attention to detail, problem-solving abilities, and commitment to delivering excellent service.

Core Skills:

• Customer Support & Customer Service
• Email & Live Chat Support
• Shopify Order Management
• Returns, Refunds & Exchanges
• Gorgias & eDesk Ticket Management
• Order Fulfillment & Shipment Tracking
• Administrative Assistance
• Data Entry & Record Management
• Client Relationship Management
• Google Workspace & Microsoft Office

I am reliable, detail-oriented, quick to learn, and committed to helping businesses provide exceptional customer experiences. I look forward to contributing my skills and becoming a valuable member of your team.