As a Registered Nurse with a proven track record in the BPO industry, I have developed a versatile skillset that can contribute greatly to the success of any organization. With 9 years of experience in various roles, including Frontline CSR, TSR, Quality Analyst, and Team Manager, I possess exceptional customer service and technical support skills that are essential in ensuring customer satisfaction.
My strong analytical and creative abilities, coupled with a keen attention to detail, have enabled me to consistently provide high-quality work and effectively handle complex customer inquiries and complaints. As a team manager, I have demonstrated my exceptional leadership skills by successfully mentoring and training new tea
Throughout my experience in the BPO industry, I have gained a diverse range of skills and knowledge that enable me to excel in any role. I am also a trained SEO Specialist.
Overall, my technical expertise, customer service and technical support skills, leadership capabilities, and exceptional communication skills make me a highly desirable candidate for any potential employer in the BPO industry.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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