VA | Real Estate | Brokerage | Appraisal | Customer Service | Payment Central &

Overview

Looking for part-time work (4 hours/day)

at $7.00/hour ($616.00/month)

Bachelors degree

Last Active

July 1st, 2024 (2 days ago)

Member Since

October 12th, 2022

Profile Description

8 years of experience in Customer Service.
• Excellent skills in providing customer satisfaction related information through phone or email.
• Very good experience in assisting inbound and outbound calls from customers.
• Ability to perform multitasking.
• Very good experience in assisting customers via email and call.
• Interpersonal Skills - can work with different kinds of people.
• Knowledgeable in MS Excel, Google Sheet, Outlook and Salesforce, Google Sheet, OAGenius, Gmail, Grabley.
• e-Commerce Virtual Assistant
- Amazon Seller Central (FBM Inventory)
- Conducting product research/resourcing and product listings
- Manage Inventory and Order Fulfillment
- Tracks and monitors order shipment
- Knowledgeable in MS Excel, Google Sheet, OAGenius, Grabley
• Payment Central & Collection Representative
- Assisting authors with their initial payment for publishing packages and marketing services.
- Answering incoming calls and incoming emails: assisting and answering author’s questions regarding their payment plan.
- Assisting authors in processing their payments; declined payments and advance payments.
- Conducting outbound calls: calling authors and letting them know about their balance and/or when the payment is due, returning voicemails and offer callbacks.
- Incoming emails: responding and answering author’s questions about their payment plan, balance, payment schedules (payment amount, due dates) and generate receipt.
• Customer Service Representative - Experian Online Division
- Assisting customers in creating their membership online to get their credit reports and credit scores.
- Walk through the customer on how to log in to their accounts like site navigation or basic trouble shooting; clearing the browsing history, deleting cache, etc
- Assisting customers in updating their credit card information for their monthly payment and their refund requests.
- Answering Inquiries about their membership and disputes on their credit reports.
- Upselling other credit reports (Equifax and Transunion) that are not part of the
- membership.
- Retention: To retain the customers if they want to cancel the membership.