General Virtual Assistant, Social media manager, customer se

As a Customer Service Representative, I consistently delivered exceptional support and maintained high levels of customer satisfaction. My role involved handling inquiries, resolving issues, and providing detailed information about products and services. I developed strong communication skills, both verbal and written, and adeptly managed high-volume calls and emails. By actively listening to customers and empathizing with their concerns, I was able to build trust and loyalty. My proactive approach and problem-solving abilities ensured efficient resolution of complaints, contributing to a positive customer experience and fostering long-term relationships

In my previous role as an Air Export Sales Officer at a leading logistics company, I managed and streamlined the air export operations, ensuring timely and efficient shipment of goods. My responsibilities included developing and maintaining relationships with key clients, negotiating rates with carriers, and coordinating with various departments to meet customer requirements. I successfully led sales initiatives that resulted in significant revenue growth and enhanced customer satisfaction. My proactive approach to problem-solving and strong communication skills enabled me to navigate complex logistics challenges and deliver exceptional service in a fast-paced environment.

In my previous role as an Office Administrator, I was responsible for ensuring the smooth and efficient operation of the office. My duties included managing schedules, coordinating meetings, handling correspondence, and maintaining organized records. I also oversaw office supply inventory, facilitated communication between departments, and provided administrative support to executives. My proactive approach and strong organizational skills contributed to a productive work environment and enhanced overall office functionality.