Virtual Assistant | SEO & Social Media Mngmnt|CSR Expert

With 7 years of experience in customer service, I’ve managed high volumes of inbound and outbound calls, provided email and chat support, resolved complaints, and handled reservations. My role involved meeting sales targets, conducting follow-ups, and collaborating with teams to ensure exceptional guest satisfaction.

During my time with my previous employer, I was trained in email support, handling customer inquiries efficiently and professionally. I managed a high volume of emails, resolved issues, provided detailed responses, and ensured timely follow-ups to maintain customer satisfaction.

Over the past 7 years, I’ve gained extensive experience in both inbound and outbound phone support. I efficiently managed high call volumes, addressed customer inquiries, resolved issues, handled complaints, and facilitated bookings and reservations. My role involved clear communication, problem-solving, and delivering exceptional service to ensure client satisfaction.

I have completed extensive training for the virtual assistant role, which is mainly focused on admin tasks such as data entry management.

I have completed training on how to properly do email and inbox management.

I have completed extensive training for the virtual assistant role, which is mainly focused on admin tasks such as calendar management and scheduling using google calendar, ms teams, and calendly.

I have completed extensive training for the virtual assistant role, which is mainly focused on social media management and content creation

In my previous role, I provided chat support, handling customer inquiries and resolving issues in real-time. I was also responsible for managing escalations, ensuring complex issues were addressed promptly and effectively to maintain high customer satisfaction.